Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
09-23-2022 09:36 AM
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508S1AV)
Operating System: Microsoft Windows 11
While playing any video either through media player or while watching on YouTube. my laptop's Audio and Video pauses and resumes automatically.
Drivers for Audio/Video are up to date. Tried restarting laptop, but nothing works.
It works fine for 2-3 minutes, if personal intervention is done like pausing the video and resuming etc. But again after 2-3 minutes, it starts pausing automatically.
It was working fine earlier. Issue started 3-4 days back.
Plz suggest if someone knows the solution.
2 REPLIES 2
09-23-2022 10:50 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Start Windows <device manager>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
09-24-2022 06:34 AM
OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
System Model HP Spectre x360 2-in-1 Laptop 16-f1xxx
System SKU 6H8W2PA#ACJ
Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)
BIOS Version/Date Insyde F.05, 23-03-2022
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community