Audio controller keeps stopping.

[3fs23]

This laptop has an Intel i7 processor. The "Intel Smart Sound Technology Audio Controller" stops working. To get it going again, I need to uninstall it, shut down the laptop, and then reboot. This happens about every week or two. Is there a better (more permanent) solution?

[ub6424]

Hello @3fs23 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[3fs23]

Here you go.Please let me know what you think.

OS Name                                Microsoft Windows 10 Home

Version                                  10.0.19045 Build 19045

System Model                      HP Pavilion Laptop 15t-cs300

System SKU                           7EK05AV

Processor                              Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date               Insyde F.14, 2/5/2021

BaseBoard Product             86AB

BaseBoard Version              95.36

[ub6424]

Hello @3fs23 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A

14.0 MB

Aug 12, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel High-Definition (HD) Graphics Driver

27.20.100.8681 Rev.C

376.0 MB

Aug 9, 2021

Download

(6) Restart Windows

(7) Test your notebook

(8) If it still fails ...

--->>> Intel Driver & Support Assistant (Intel DSA)

- Click on <Download now>

(9) Please report back

[3fs23]

Installed the new BIOS and Graphics Driver. Appears to have gone smoothly and so far so good with the audio. I'll repost if we have more difficulty, but it seems to be okay for now. Thanks for your help.

[ub6424 · Accepted solution]

Hello @3fs23 

Thanks for reply.

Overall, things are looking good. Keep an eye on the notebook and report back if you are satisfied with the solution or not.

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Kind regards

[3fs23]

It's been over two weeks and the problem has not reappeared. I think we beat it. thanks so much for your help.

[ub6424]

Hello @3fs23 

The pleasure is mine !

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Kind regards