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HP Recommended
HP Notebook - 15-bs060wm
Microsoft Windows 10 (64-bit)

After a Windows update my sound stopped working and my wireless mouse also stopped working. In Device Manager there was no audio at all. I repeated the most recent Windows update. Now my mouse works, and audio works with Bluetooth speakers, but there are still no internal speakers. "Audio device not found". I tried downloading the most recent audio drivers from HP, but got the error message: "driver not compatible with OS". 

6 REPLIES 6
HP Recommended

@Bikeman3

 

I reviewed your post and I understand that you are facing issues with the audio on your computer and the wireless mouse is not working after a Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the audio troubleshooter and it will automatically find and fix audio related issues.

 

Here is how it is done.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

If you continue facing the issue, then download and install the audio driver from the below link and test.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104077.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Thanks for your reply and your help. I have tried your recommended solutions with no success. The Audio troubleshooter didn't work. When I ran it, it simply said that it could not find an audio device. When I looked in "Device manager" under "Sound, video and game controllers" the only things listed were my Bose headphones and my JBL external speaker. I uninstalled them, and the whole section disappeared. Now there is no section under Device Manager that says "sound, video, and game controllers". I tried downloading and opening the drivers before and after removing the devices I mentioned above. Both times I received this error message: "the driver is not supported by this OS version (10.0.19041). Any other suggestions would be appreciated. 

HP Recommended

@Bikeman3

 

What is the version of Windows you are using? (Like 1903, 1909 or 2004)

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

The OS is 2004. It says: OS Build 19041.572

HP Recommended

The OS is 2004. It says: OS Build 19041.572

HP Recommended

@Bikeman3

 

Download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101041.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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