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‎07-04-2020 11:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The computer is a laptop  HP 15-dw1 .The audio failed on the HDMI/USB ports.  The video works properly when displayed on a TV.  I have checked the connecting HDMI cable on another computer on the same TV and it works on audio and video

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2020 11:18 AM

HP Recommended

@Jamie100, Welcome to HP Support Community!

 

Going through your post, I see that audio fails on the HDMI and USB ports, I appreciate your efforts in trying to isolate the issue. Further, follow the steps from the document HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-07-2020 11:18 AM

HP Recommended

@Jamie100, Welcome to HP Support Community!

 

Going through your post, I see that audio fails on the HDMI and USB ports, I appreciate your efforts in trying to isolate the issue. Further, follow the steps from the document HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-11-2020 02:37 PM

HP Recommended

Thank you for helping to solve my problem.  .....it was straight =forward and easy to follow!..

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