Audio is not working

[Davrido]

Hi,

another thing you can maybe find helpful.

The Intel(R) Smart Sound Technology (Intel(R) SST) OED driver isn't showing the exclamation mark anymore.

Also there is a proper sound icon on the windows taskbar, but the sound is still not functional.

 

Hope it helps.

[Davrido]

Last update.

When I try to run the "Troubleshoot sound problems" through the right click on the taskbar sound icon, it suggests me this:

After I click the "Yes,..." option, ti disables the taskbar sound icon for one minute. Then it goes back to normal.

I don't think, this is going to change anything, but I am really desperate with the problem right now, so be it.

Thank you for the feedback.

[ub6424]

Hello @Davrido 

(1) Start Windows <device manager>

- Right click and uninstall the 3 devices

- Realtek(R) Audio

- Intel(R) Smart Sound Technology ( ... ) Audio Controller

- Intel(R) Smart Sound Technology ( ... ) OED

(2) Restart Windows

(3) Test <audio>

(4) Please report back

[Davrido]

Hi,

I've tried that so many times. Tried it again. Obviously without change.

Any other ideas?

[ub6424]

---

@Davrido wrote:

...

I would really hate to lose all of my installed software and would prefer to solve it with another way than reinstalling my OS.

Thank you for your help and support.

---

Hello @Davrido

Take time and follow official Microsoft guide:

--->>> Fix sound or audio problems in Windows

Please report back

[Davrido · Accepted solution]

Hi,

I've just tried all of these again. The Windows reinstall helped. But I did a wrong backup and lost my files.

Thank you for the help.

[ub6424]

Hello @Davrido 

---

@Davrido wrote:

Hi,

I've just tried all of these again. The Windows reinstall helped. But I did a wrong backup and lost my files.

Thank you for the help.

---

You're welcome.

A good backup would have been good.

Kind regards

[Oscar_66]

That sucks. I feel for you. I use an on-line back up. I've lost a lot using external drives that fail. Never again.