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- Audio is not working

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12-05-2022 11:13 AM
Hi,
I have a big issue with audio on my HP Spectre laptop for the last two months. It was working well for long time, but suddenly it completely stopped working. No sound, no microphone function, the icon on the taskbar was saying, there are no audio devices.
I've tried to update the drivers, uninstall them and then tried reinstalling a variety of different ones. I've tried it manually, with the hp assistant app, also with the driver booster app and when I finally got rid of that "no audio devices found" problem, there is a driver which is appearing to be working, but the sound and microphone are still not functional.
I've also tried to perform a power reset, bios reset, updated all the other drivers and also the Windows. Also tried a bunch of older drivers, but any of those drivers worked.
My guess is, that the problem is the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver with the hardware id INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8514103C&REV_0030, because it was showing the exclamation mark all the time, but the exclamation mark suddenly disappeared after I performed the bios and the power reset, but still without working audio. I would really like to update it with the driver on this page: HPSBHF03659 rev. 4 - Intel® Smart Sound Technology March 2020 Security Update | HP® Customer Support, but the links are not functional anymore. So, could you please provide me the driver linked there?
Also is there any way to try if the hardware is working properly to make sure it's a software problem, before I am going to try to reinstall the Windows? I've already tried the Windows safe mode and also a bootable Linux, but without a change.
I would really hate to lose all of my installed software and would prefer to solve it with another way than reinstalling my OS.
Thank you for your help and support.
Solved! Go to Solution.
12-05-2022 05:16 PM - edited 12-05-2022 05:24 PM
Hello @Davrido
(1) Download and install
Realtek High-Definition (HD) Audio Driver | 6.0.8720.1 Rev.C | 406.7 MB | Jun 5, 2020 | Download |
(2) Restart Windows
(3) Test audio
If it fails download and install
Realtek High-Definition (HD) Audio Driver | 6.0.8981.1 Rev.A | 464.7 MB | Dec 9, 2020 | Download |
(4) Restart Windows
(5) Test audio
(6) Please report back
12-06-2022 11:31 AM
Hi,
thank you for your support.
I've already tried to install both of these and reinstalling and tried it again as you suggested. Still not working.
I've noticed, that the Windows installs the automatically backed up drivers after performing a restart. Could this be a problem? I am not sure, if it's installing only the missing drivers, or every one of them, when they're out of date.
Do you know about any other possible solutions?
Thanks for the hard work.
12-06-2022 11:49 AM
Hello @Davrido
(1) Let Windows install <Optional updates> ( including drivers )
What Are Windows Optional Updates, and How Do You Install Them?
See section <How to Find and Install Windows Optional Updates>
(2) Run <Windows Optional Updates>, everything that comes should be installed
(3) Restart Windows
(4) Test again
(5) Please report back
12-06-2022 02:43 PM
Hello @Davrido
(1) Start Windows <Device Manager>
- Expand <Audio inputs and outputs>
- Expand <Bluetooth>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(2) Please report back
12-06-2022 03:59 PM
Hi,
here are the screenshots of the categories in the device manager i do have. There is no <Audio inputs and outputs> and <Other devices> category as you can see. I've also listed the <System devices> category, because there is the faulty driver named Intel(R) Smart Sound Technology (Intel(R) SST) OED with that exclamation mark.
Thank you for your support.
12-06-2022 05:08 PM
Hello @Davrido
(1) Start Windows <device manager>
- Right click and uninstall device "Intel(R) Smart Sound Technology (Intel(R) SST) OED"
(2) Let Windows install <Optional updates> ( including drivers )
What Are Windows Optional Updates, and How Do You Install Them?
See section <How to Find and Install Windows Optional Updates>
(3) Run <Windows Optional Updates>, everything that comes should be installed
(4) Restart Windows
(5) Test again
(6) Please report back
12-06-2022 05:17 PM
Hi,
thank you for the effort, but I've already tried uninstalling the driver and then running optional updates, when you sent the previous solution. I've done it again to be 100 % sure, but nothing changed as expected and the audio is still not working.
Any other ideas? Thank you again.
12-06-2022 05:37 PM
Hi again,
To be more precise, there was a change in behavior, but I don't know if it can make an impact on the solution choice.
This time the windows optional updates service couldn't find anything except this update, but I don't want Windows 11 installed, so I am ignoring it.
It haven't found the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver, but the driver was installed automatically after I've performed a Windows reboot.
Should I maybe block the automatic saved drivers installation from the System32 folder to prevent overwriting of the drivers that I've installed? I don't know if that can happen, but if it's happening, blocking it may help solving the problem.
Thanks for the help.