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- Notebooks
- Notebook Audio
- Re: Audio is not working
Create an account on the HP Community to personalize your profile and ask a question
12-06-2022 05:42 PM
Hi,
another thing you can maybe find helpful.
The Intel(R) Smart Sound Technology (Intel(R) SST) OED driver isn't showing the exclamation mark anymore.
Also there is a proper sound icon on the windows taskbar, but the sound is still not functional.
Hope it helps.
12-06-2022 05:48 PM
Last update.
When I try to run the "Troubleshoot sound problems" through the right click on the taskbar sound icon, it suggests me this:
After I click the "Yes,..." option, ti disables the taskbar sound icon for one minute. Then it goes back to normal.
I don't think, this is going to change anything, but I am really desperate with the problem right now, so be it.
Thank you for the feedback.
12-07-2022 03:34 PM
Hello @Davrido
(1) Start Windows <device manager>
- Right click and uninstall the 3 devices
- Realtek(R) Audio
- Intel(R) Smart Sound Technology ( ... ) Audio Controller
- Intel(R) Smart Sound Technology ( ... ) OED
(2) Restart Windows
(3) Test <audio>
(4) Please report back
12-07-2022 05:50 PM
@Davrido wrote:...
I would really hate to lose all of my installed software and would prefer to solve it with another way than reinstalling my OS.
Thank you for your help and support.
Hello @Davrido
Take time and follow official Microsoft guide:
--->>> Fix sound or audio problems in Windows
Please report back
12-08-2022 11:14 AM
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