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‎12-20-2022 08:59 AM - edited ‎12-20-2022 10:18 AM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC IDS Base Model

hello team support 

 

Actually I've big Problem exhausted me when bought laptop  hp elitebook 840 g6 I was surprised disappear audio after one week used , I tried all method for fix the problem but with out result , please Anyone got rid of this problem tell me how ?

 

thank you 

1 ACCEPTED SOLUTION

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‎12-20-2022 10:10 AM - edited ‎12-20-2022 10:11 AM

HP Recommended

unfortunately I tried this  method exactly but same problem

 

 

 

 

capture.PNG

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3 REPLIES 3

‎12-20-2022 09:31 AM

HP Recommended

@helleohamid 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                        https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142533.exe      (dated Sep 13, 2022)

   (b) Go to Device   Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎12-20-2022 10:10 AM - edited ‎12-20-2022 10:11 AM

HP Recommended

unfortunately I tried this  method exactly but same problem

 

 

 

 

capture.PNG

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‎12-22-2022 02:52 PM

HP Recommended

hello sir 

I tried the method but same problem 

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