Audio issue : sound is switching off and switching on every second

[menelas29]

Hello,

Since a windows update, my Laptop  HP Envy Laptop 17-cw0011nf has an audio issue

The sound is switching off then switching on every second

This appears to be a driver issue

The drivers installed are :

Realtek Semiconductor Corp. - MEDIA - 6.0.9700.1 Installed on 08/‎11/‎2025

Cirrus Logic, Inc. - MEDIA - 21.51.46.157 Installed on 08/‎11/‎2025

Realtek Semiconductor Corp. - MEDIA - 6.0.9700.1 has been reinstalled on 14/‎11/‎2025 same release

Best regards

[Raj_05 · Accepted solution]

Hi @menelas29,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you are experiencing intermittent audio issues on your HP Envy Laptop 17-cw0011nf following a Windows update, there are several steps you can take to troubleshoot and potentially resolve the problem.

Update Audio Drivers:

• Visit the HP Support Website and search for your laptop model.
• Download and install the latest audio drivers for your specific HP laptop model.

Roll Back to Previous Driver:

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Expand Sound, video and game controllers.
• Right-click the Realtek or Cirrus Logic audio device and select Properties.
• Go to the Driver tab and click Roll Back Driver if the option is available.

Install Windows Updates:

• Ensure that your Windows is up-to-date. Go to Settings > Update & Security > Windows Update and check for new updates.

Run Audio Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Click on Additional troubleshooters and select Playing Audio.
• Run the troubleshooter and follow on-screen instructions.

Check for Realtek Audio Console:

• Ensure that the Realtek Audio Console (if applicable) is installed and configured correctly. You might need to download this from the Microsoft Store if it's missing.

Audio Enhancement Settings:

• Open Control Panel > Sound > Playback tab.
• Right-click on your audio device and select Properties.
• Go to the Enhancements tab and check Disable all enhancements.
• Click Apply then OK.

Check Output Device:

• Ensure that the correct output device is selected in your audio settings. Right-click the sound icon in the system tray and select Open Sound settings to verify.

Reboot the System:

• After applying all changes, consider rebooting your laptop to see if the issue is resolved.

By following these steps, you can identify whether the issue is driver-related or if there's a different underlying problem in your system configuration.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[menelas29]

Hi,

Thank you for your Help

I booted on Linux using a USB key with Ubuntu and the problem is the same

Then it appears to be an hardware issue

I haven't had any problem for 10 days

Il will wait and if the problem reappears, I will use my warranty (till 05/03/2026)

Best regards

[Chimney_83]

Thank you for getting back to us. We have few hardware diagnostics tools. Link https://support.hp.com/in-en/help/hp-pc-hardware-diagnostics

You can install it and run a audio test to confirm the hardware issue. If you need technical assistance with the service options, please let us know the country you are located in. 

If you are in the USA or Canada, we can setup the hardware service for the computer. 

Chimney_83
HP Support