Audio issues in Pavilion laptop

[Harish333]

2 days ago, my friend was messing with my laptop's audio driver, he installed realtek hd audio driver r2.80, then the sound from the speaker went flat and B&O app shows realtek console manager is not supported for this machine. then I uninstalled the audio driver and installed new driver from the hp website for my laptop's model CS2110TX.. Then the sound seeks to be normal but then the sound output is distorted most of the times when notification pops, or when playing music, when in zoom meeting...

Most often in zoom meetings, the sound output starts distorted and cuts itself off, i have turn of the audio and turn it back on  on the zoom app everytime this happens. .and its is very frequent..Any solution to this problem?

[Echo_Lake]

@Harish333

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Microsoft System Restore will return your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

• Configuring and Using Zoom Rooms' at https://support.hp.com/us-en/document/c06386719
• For general support: Go to 'Zoom Help Center' at https://support.zoom.us/hc/en-us
• For technical support: Go to 'Zoom Video Communications Technical Support' at https://support.zoom.us/hc/en-us/articles/201362003
• For email support: Send an email to support@zoom.us

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Harish333]

the problem is gone now, I uninstalled the audio driver and re installed it, then the audio services stopped working but after running windows help, audio services started working and i have no problem till now.. thank you

[Echo_Lake]

@Harish333

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[Harish333]

now my laptop says no audio device connected,,tried everything..not working..

i did reinstall drivers from hp website

ran troubleshoot

nothing works..need help...

[Riddle_Decipher · Accepted solution]

@Harish333 I'm writing on behalf of Echo_Lake as he's out of office for the day,

That said, Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?

If not, here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.