Audio lagging on Windows 11

[EdiPrbw]

Hello, I have an issue with my audio on Windows 11. It seems the problem doesn't occur on previous windows. The setup I use is a laptop that is connected to a monitor via HDMI. The problem is whether I play video or audio using a media player or browser, the sound is stuttering for a second and continues normally, but it would stutter again and go back normally. This happens continuously until I switch the audio output to my monitor. Unplugging my monitor doesn't resolve my issue as well restarting it. Trying different driver versions also didn't resolve my issue. Any suggestion would really be appreciated.

[Treeko]

Hi @EdiPrbw 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing audio issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[EdiPrbw]

Hi, Treeko.

Thank you for your reply. Will try your suggestion when I have my laptop. I’ll keep you posted on the result.

Thank you

[Treeko]

Hi @EdiPrbw 

Thank you for writing back.

Keep me posted.

Take care and have a good day.

Treeko
HP Support
 

[EdiPrbw]

Hi @Treeko

I would like to inform you that the suggestion you gave to me didn't work. I have the latest BIOS update and the problem didn't goes away. I think the problem might be on the audio driver or Windows. Any suggestion would be appreciated.

Thank you

[Treeko]

Hi @EdiPrbw 

Thank you for confirming.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[EdiPrbw]

Hi, Treeko.

I forgot to inform you that all of my driver is already updated to the latest version.

Thank you

[Treeko]

Hi @EdiPrbw 

Please confirm if the audio issue is present only when you use HDMI.
Keep me posted!

Take care and have a good day.

Treeko
HP Support

[EdiPrbw]

Hi @Treeko

I am sorry for the long reply. Been busy with life.

I tried unplugging the HDMI the problem is gone. But I didn't do a long test to see if the HDMI is the issue since my setup is unusable with a built-in monitor. Also, I tried switching back and forth between duplicating the display and only showing the display on the monitor, which solved the issue. But it came back after a while. Maybe there's a problem with the laptop outputting to an external monitor? I already installed the latest graphic card driver and laptop driver using the HP support assistant.

Thank you

[Treeko]

Hi @EdiPrbw 

Request you to please click on this link and follow the steps to perform a diagnostic test.

If there is a failure ID, I request you to share the Failure ID with us.

I hope this helps.

Take care and have a good day.

Treeko

HP Support