Audio not working pavilion 15, windows 11

[PIT117]

Hi everyone, I have a serious audio issue with my HP Pavilion 15 cs2093nl. Since February 2, 2025, my laptop suddenly stopped detecting any audio devices. In the taskbar, the volume icon has a white X, and in the Windows audio settings, it says "No audio output device is installed".

• Bluetooth headphones work fine.
• Wired headphones are not detected.
• Realtek Audio appears in Device Manager, but sound doesn’t work.
• Intel Audio for Displays is present.
• No other devices are present in the controllers section.
• The BIOS emits sounds when pressing invalid keys, so the hardware seems to work.
  

What I have already tried (without success)

• Checked Windows Services: Windows Audio service is running.
• Reinstalled Realtek Audio driver from HP’s official website.
• Ran DISM and SFC scans to repair corrupted system files.

I have no idea what to do, I've tried a few more things but these are what i remember since I've been trying to fix this for a couple of weeks now.

Thanks in advance for any help!

[zoey7886]

@PIT117, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the audio issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I appreciate you taking the time to try these troubleshooting steps. Since the issue persists, I recommend following the steps outlined in this document:

🔗 HP Audio Troubleshooting Guide

This guide provides detailed instructions that may help resolve the issue. Let me know if you need further assistance!

Take care, and have an amazing day!  

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Regards,