Audio only works in the right speaker/headphone

[daveedek]

Hello, so I just bought a laptop (hp pavilion gaming 15-cx0015nc) and I have a problem with audio. When I connect either headphones or speakers the sound only comes from the left one and the right one remains silent. The thing is that when I test them the computer tells me that there is sound from both sides but the real outcome is from the left one only. I have tried several different headphones and speakers and everytime it goes the same. I have tried to look it up online but the only solution they recommend  is that the balance is different in each one but when I get to the levels section in Sounds there is no difference between left and right. I have also tried installing new updates but that didnt work neither.

I am desperate to find the solution so any tip counts.

Thanks.

[praveen196]

@daveedek Welcome to HP Community!

I understand that the left side of the speaker is not working.

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.  
  To fix audio services, open the run command and launch services.msc.  

• In the services window search for Windows Audio and right-click on it to select Start to start the audio service. 

• And ensure the Startup Type is set to Automatic. 

• Click Apply and OK. 
   

Restart the computer and check if it works. 

If the issue persists, try the steps mention on this link: Click here. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[daveedek]

Sadly none of what you recommended worked.  I am beginning to believe that there is a problem somewhere in the jack, so it registers only one side. I am going to try to come to and conclusion with the seller. There shouldn´t be a problem with changing the device. 

Anyways, thanks for helping

David

[praveen196]

@daveedek 

Thank you for the update.

In that case, I would suggest you contact phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!