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CuzzinNed
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Flag Post

Audio out of sync with video_ HP ZBook

‎12-27-2020 05:40 PM - edited ‎01-03-2021 02:18 PM

HP Recommended
Product: ZBook Studio G5 X360
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a new ZBook laptop and from day one I have issues with the audio:

-There's a crackling sounds every now and then 

-The audio doesn't sync with the video. This happens i.e. when watching Netflix or YouTube. It starts ok, but after a few minutes it goes out of sync. I can't tell if it's the audio that is ahead or the video behind, but I'm guessing the audio.

I have the B&O speakers, Could those be the issue?

 

I already used the audio troubleshooter and updated the latest drivers, to no avail. The HP Support Assistant app does indicate there's a new Conexant HD Audio driver available, but after downloading it always fails to install. 

I have tried to uninstall and re-install the devices via Device Manager, also without success.

I do see 2 audio devices in DM under Sound, Video and game controllers, which I thought was weird?:

-Conexant ISST Audio, and

-Intel High Definition Audio

 

All my other drivers, such as video, are also up to date.

 

I feel I'm at the end of my options here and getting very frustrated with this issue.

There are more threads with this issue, but none of the suggested solutions seem to work for me. 

Hope you can provide me with a golden tip!

 

Thank you. 

CN

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