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‎10-15-2022 08:44 AM - edited ‎10-15-2022 08:47 AM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h0000 (534C8AV)
Operating System: Microsoft Windows 11

Hi there,

Musician equipped with a home studio dedicated to composition and recordings, I have just acquired a Laptop ENVY 16 equipped with:
32 GB DDR5 RAM
2 TB NVMe SSD HDD
Intel i9 12th Generation
NVDIA Gforce RTX 3060  graphics card
Windows 11 22H2

This configuration is normally by experience very sufficient for use in the field of music, for the use of Steinberg's Cubase 12 software and an external sound card (Studio 68c Presonus) to never encounter the slightest problem of delay or CPU or memory saturation.

Unfortunately, the design of this HP laptop causes serious problems. It is absolutely impossible to use Cubase and the external sound card without constantly having clicks and pops when recording or listening.

I specify that the same hardware configuration (sound card and Cubase software) works perfectly with a 3.5 year old Lenovo Yoga C930 Laptop (Intel 7 8th generation, 16 GB DDR4 RAM, 1TB NVMe SSD, Windows 10 64 bits)

On paper, the HP Envy (even apart from the graphics card) is supposed to bring the C930 Yoga to its knees in all areas (the tests carried out by comparing the 2 configurations with benchmark tools are unanimous).

Knowing very well the parameters to check (or limit) to optimize a PC for musical use, I come to the conclusion that this HP will never be able to do the job, unless a solution exists concerning: ACPI.sys and Wdf01000.sys. These 2 processes are the cause of system saturation.

I am therefore appealing to HP for a solution to this double problem!
I bought this hardware for a specific purpose, it is an expensive computer with a state of the art configuration! How is it possible that with such overall power (RAM, SDD, Processor, ...) this computer cannot do better than an older machine, less well equipped in a field where the power is certainly important, but which also does not require the highest power in the world!

Should I resell it or is there a solution?

Thank you in advance for your help.

2 people had the same question
10 REPLIES 10

‎10-16-2022 06:36 AM

HP Recommended

Hello @MAO-FHO 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on audio ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-16-2022 07:54 AM - edited ‎10-16-2022 08:05 AM

HP Recommended

Hello, 
Thanks for your reply. 

Please see below informations for First request :

 

MAOFHO_0-1665928411119.png

 

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‎10-16-2022 08:03 AM

HP Recommended

About second request : 

 

MAOFHO_0-1665929003827.png

 

Was this reply helpful? Yes No

‎10-16-2022 08:10 AM - edited ‎10-16-2022 08:12 AM

HP Recommended

Hello @MAO-FHO 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18950.8298 Rev.A0.5 MBAug 10, 2022Download

Intel Integrated Sensor Solution Driver

3.1.0.4565 Rev.A0.6 MBAug 11, 2022Download

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A2.8 MBAug 11, 2022Download

Intel Serial IO Driver

30.100.2148.1 Rev.A0.7 MBAug 19, 2022Download

 

(3) Restart Windows

(4) Start Windows <device manager>

 

ub6424_0-1665929545882.png

 

- Expand <Sound, video and game controllers>

- Locate realtek audio device

- Right click -> uninstall device

 

(5) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9373.1 Rev.A199.6 MBAug 10, 2022Download

 

(6) Restart Windows

(7) Test <audio> again

(8) Please report your results

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‎10-16-2022 08:10 AM

HP Recommended

Thanks UB6424 for your help.
I hope I have posted the necessary information?

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‎10-16-2022 08:14 AM

HP Recommended

Salut @MAO-FHO 

Read my previous answer

 

Kind regards

Was this reply helpful? Yes No

‎10-16-2022 09:06 AM

HP Recommended

Hello,
Sadly no improvement.
I followed and performed the walkthrough as instructed. I even then tried on my side to review the Asio settings (in case following the modification made), but I always have this random cracking during playback or recording.

Was this reply helpful? Yes No

‎10-16-2022 09:10 AM

HP Recommended

Hello @MAO-FHO 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(3) Restart Windows

(4) Please report your results

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‎10-16-2022 09:27 AM

HP Recommended

😞 Absolutely identical situation

1 person found this reply helpful
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