• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-22-2016 11:32 AM

HP Recommended
Product: Hp Pavilion 17 ab011nl
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone! I will be quick! Last day I bought a notebook Hp Pavilion 17 ab011nl and I found soon a strange thing : both when I turn the volume up or down and when I insert a pendrive in one of the usb slot,  I can clearly hear a sort of interference from the speaker (B&O one). Hope you can help me!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2016 10:47 AM

HP Recommended

Hey there.


Welcome to the HP Forums!  


Thank you for posting your question in the HP community, a great place to get support. I read your post about noise from the speakers . I am happy to help you with this issue.


To resolve this uncommon sound from the speakers, you will have to download and install the SoftPaq.


To update the audio driver, please refer http://hp.care/2gBBKVG


Let me know if this works, Cheers !

Maditau
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-23-2016 10:47 AM

HP Recommended

Hey there.


Welcome to the HP Forums!  


Thank you for posting your question in the HP community, a great place to get support. I read your post about noise from the speakers . I am happy to help you with this issue.


To resolve this uncommon sound from the speakers, you will have to download and install the SoftPaq.


To update the audio driver, please refer http://hp.care/2gBBKVG


Let me know if this works, Cheers !

Maditau
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.