Audio problems

[sally1234]

Whenever I watch videos the sound autimatically decreases until it reaches 0 when it goes to full volume. Any ideas what could be the matter?

[The_Fossette]

Hi @sally1234

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues with the audio on your computer.

I’d love to help!

Please let me know the operating system you are using. I would also like to know whether this issue started after doing any windows update on the computer.

Looking forward to your reply and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[sally1234]

I am so sorry for the delay (I have had a lot with work and just havent hand the time!). I dont think it started with any updates but I couldn't say for certain. All I know is that this is drving me around the bend and the laptop is not even 1 month old! Also what do you mean by server? I am completely useless when it comes to things like this so sorry! I have windows 10 if that helps?

[The_Fossette · Accepted solution]

Hi @sally1234

Thank you for posting back and the information.

Follow the steps in the below document to fix the audio issue on your computer.

http://hp.care/2fhEUMI

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!