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‎12-29-2018 09:43 AM

HP Recommended
Product: Probook 640 G3
Operating System: Microsoft Windows 10 (64-bit)

I was playing songs and Audio suddenly stop working. 

I can see an "x" over the audio icon.

At i nformation system, in "devices with problems" can see the following

Device: Audio controller for Intel(R) smart sound technology

Device ID: PCI\VEN_8086&DEV_9D71&SUBSYS_82AA103C&REV_21\3&1158659&2&FB

Error code: Device cannot start

 

I tryed:

Deinstalling and installing the lastest Conextant ISST audio without sucess

 I restarted the probook

search and solve problems with devices does not fix the problem

 

I appreciate your support

 

I

1 REPLY 1

‎12-29-2018 10:07 AM

HP Recommended

SOLVED.

Just wnat to let you know, that I tried again deinstalling and installing the driver and now its working properly,

 

Thank you for your support

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