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‎11-05-2022 11:22 AM - edited ‎11-05-2022 05:30 PM

HP Recommended
Product: HP Laptop - 15s-eq0011np

Last week, there was this thunderstorm that forced my laptop to shutdown with a few "crackling" noises. This caused a few issues, namely to external devices (such as my monitor and ethernet adaptor). But most importantly, the audio on my laptop stopped working.

apaukalipse_0-1667668542839.png

 

I tried unninstalling the driver, formatted the pc and followed the steps shown in the HP Support Assistant "Fix audio issues" option and from the Virtual agent chat, all to no avail.

apaukalipse_1-1667668664177.png

 

Also I ran a system board check and this was the output:

apaukalipse_0-1667691012525.png

 

 

Should I bring it to a repair shop or could I have missed something?

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