Audio stops when Logi HD1080p camera plugged in

[Weaver124]

When I plug in my camera, I lose audio and microphone access. Microphone and audio work fine when the camera is unplugged.

[Kuroi_Kenshi]

Hi @Weaver124,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Weaver124]

Any suggestions? As long as I don't use the external camera, it works fine. I tried reloading new drivers for the camera, updating my operating system to make sure it has the latest fixes. The audio and microphone still cut out as soon as the camera is plugged in. When I go to check the audio devices while the camera is plugged in, it says there are no devices.

[Weaver124]

I have an HP Pavilion Plus Laptop 14z-ey000

Device Specs:

Device name HP-CHRIS
Processor AMD Ryzen 5 7540U w/ Radeon(TM) 740M Graphics 3.20 GHz
Installed RAM 16.0 GB (15.3 GB usable)
Device ID B6806A9B-3785-466E-9E1E-0DFAB31E5F51
Product ID 00342-22311-92400-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Windows specs:

Edition Windows 11 Home
Version 24H2
Installed on ‎12/‎19/‎2024
OS build 26100.3775
Experience Windows Feature Experience Pack 1000.26100.66.0

I also have Bitdefender installed.

[Kuroi_Kenshi]

Hi @Weaver124,

Thank you for the response.

Try these steps:

Check Default Audio Devices:

• Go to your sound settings in Windows (Control Panel > Sound or right-click the sound icon on the taskbar and select Open Sound settings).
• Ensure that your desired playback and recording devices are set as default. The camera might be automatically set as the default audio device when plugged in, which could disable your actual audio and microphone devices.

Device Manager Settings:

• Open Device Manager and check for any conflicts or issues with your audio drivers or the camera driver.
• Right-click the audio devices and select Update driver to ensure you have the latest drivers installed.

USB Power Management:

• Sometimes, USB power settings might cause conflicts. Go to Device Manager, find Universal Serial Bus controllers, and double-click each entry.
• In the Power Management tab, uncheck Allow the computer to turn off this device to save power if checked.

Update USB and Audio Drivers:

• Ensure all your drivers are up-to-date. Visit the manufacturer's website for the latest drivers for your audio system and the camera.
• Consider reinstalling drivers if updating does not resolve the issue.

Conflicts with Audio Drivers:

• Sometimes, certain cameras may have their own built-in microphones which can conflict with your computer's audio settings. Disabling the camera's audio input and output in the Sound settings might help.

Check for Third-Party Software Interference:

• Some third-party software, particularly those related to sound management (like third-party equalizers or enhancements), might interfere with your system settings.

I hope this helps.

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Best regards,