• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming 15-dk2000 Laptop PC (2P1Z8AV)
Microsoft Windows 10 (64-bit)

Yesterday i buy brand new Laptop HP-Pavilion 15-dk2054nu
Today i install windows 10 Pro N.
I install all drivers.
But wen i try to start B&O Audio Control.
The App immediately disappears (crash).
I try to delete the Audio driver.
Take new in Hp driver site.
And nothing!
Same problem.
How can i fix that problem 😞

HP Recommended

Hello @CrazyBiter 

Sorry to hear that you are having problems ... I would like to help you.


Let me check your basic system configuration before we focus on the <sound> problem ...


(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:


OS Name


System Model

System SKU

( equals HP product number (p/n) )


BIOS Version/Date


(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot


(3Please report your results

HP Recommended

Hi again
Apologize for the late reply.
I was at work until 22:00 Bulgarian time.
I make all that you need.1.jpg2.jpg

HP Recommended

Hello @CrazyBiter 


(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11


(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A1.1 MBApr 21, 2021Download

Intel Dynamic Tuning Driver

8.7.10401.16510 Rev.A7.1 MBApr 21, 2021Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.A17.7 MBApr 21, 2021Download

Intel Serial IO Driver

30.100.2031.2 Rev.A1.2 MBApr 21, 2021Download


(3) Restart Windows

(4) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9120.1 Rev.A93.1 MBApr 16, 2021Download


(5) Restart Windows

(6) What is the full content of folder ?


( Send screenshot )


(7) Please report your results

HP Recommended

hi again.
Before to install drivers that you take me.
Windows take me add to install windows 11.
I make that.
Then wen finish install in windows 11 i install all drivers follows all steps.
But wen i install a last driver.
B&O Audio Control just gone.
I tray to recover.But i forgot to make a Restore point.
Wen i open windows store an try to download the app.
I take a stop download error.
I make 3 screen shots:
3-Error in windows store22.jpgUntitled.jpg2g6.jpg
Then i make a one try to install first app that i see in store.
The app is download normal.
Then tray again B&O audio control and take same error mesage.
And i find a second problem.
Wen i tray to play video using browser firefox to watch Tiktok or different site except YouTube(All video there work normal)  Video wont start.
In IE browser all video site work normal and play immediately.
I tray everything on support in Firefox and nothing.
Ok firs let fix B&O Audio Control.Then Firefox

HP Recommended


HP Recommended

Hi again.
Today i reinstall windows 11 and install Fresh windows 11 because i make mistake and crash video driver because i put wrong over clock program and destroy me video driver.
Wen install fresh windows 11

The B&O Audio control is back again.
After windows 11 start normal.
Before to install Intel Driver suport asist.
I tray to run B&O.
After start i take error mesage:
-could not connect to RPC service.
Then windows start install all video drivers and i install suport asist + Nvidia Game redy driver+Nvidia Control panel.
Wen i do full driver install for video,audio.
B&O stop promp error mesage.
But after starting stay like that 15second.Untitled.png
And just close.
My friend buy same Laptop HP Pavilion.
And he have same problem.
B&O try to start after 15-20 seconds just close.
We install old audio driver in the laptop.
And nothing change.
Same close program.
After that today i thing to push Crash Report to B&O.
That is a Big problem for HP and Intel Users!

HP Recommended

Hello @CrazyBiter 


The solution is that there is no solution for the B&O problem.

(1Download and install

Information: Equalizer APO

--->>> Download


(2Adjust equalizer to best settings you like

(3) Have fun !

(4Please report your results

HP Recommended

sorry for late answer.
I install app.
promp me do restart.
But before that i do thisUntitled2.jpg

After that i try to find desktop icon but nothing


After that i check in :C/Programs/EqualizerAPO


After that i check in Windows Button/all apps and


No icon for EQ dangit

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.