09-09-2016 12:50 PM
its inside realtek audio drivers. but if you are not seeing B&O audio control in start menu apps then goto your laptop support and drivers page and find audio drivers and install it you will get b&o audio control in start menu
09-09-2016 07:45 PM - edited 09-09-2016 08:23 PM
I have gotten a fade in and out of sound volume on my HP Pavilion since I bought it this July. It was a custom build with the AMD processor choices.
Not good to have speakers as part of your hook in selling the device, and then they don't work. They should stop selling PCs with this configuration and go to the cheapest speakers/drivers they can find - that work. Don't go with expensive stuff that doesn't work. Not good to pay for a PC and have no sound at many times. Even cheap PCs have sound all of the time.
09-15-2016 01:54 PM
Just bought HP Pavilion - I-7 NVIDIA GEFORCE (B&O audio) few weeks ago .... has similar situation with faded sound.
Try the suggested solution but not work so far. Please help.
09-15-2016 11:57 PM
09-16-2016 01:54 AM - edited 09-16-2016 02:08 AM
EDIT: Yes, it was too soon to declare it fixed. While I was making an edit to this message a song I was playing in Groove faded to inaudible. I can get it to come back by clicking Pause and then Play, but it will fade again before song ends (and it will come back again with Pause-Play).
One of the people at twitter @HPSupport wants to know if this happens if the sound is going out an HDMI cable to a TV. So if you have an HDMI cable you should try it with your TV and tweet @HPSupport with your results.
I got a Windows 10 update a few days ago and maybe it is too soon to declare it fixed, but since then the sound is working fine. The update is Windows 10 .0.14393 (Build 14393)
09-21-2016 07:56 AM
It looks like they have a fix for this. I gave someone my issue in a chat session and without hesitation or question they downloaded a new Realtek driver
and a BIOS update:
and after installation everything has been fine. But it has only been two days, so results not final. But the fact that he immediately downloaded those files makes me think they are aware of the issue and the fix.
09-23-2016 06:02 AM
Unfortunately this did not resolve the issue for me. The BIOS update was not compatible with my system and the sound still fades with the different driver. Maybe it will work for someone else though?
09-23-2016 11:50 AM
The BIOS update is not working for me too. But after the Realtek update, my problem is solved - it is only 2 days though but I have continuously open the youtube video for several hours and the volume is remaind high.
It may not work for all cases but it worth to upgrade with Realtek driver as shown in the previous message by Aussie2010.
09-23-2016 12:07 PM
Concerning that Realtek driver: I had previously downloaded that Realtek driver after someone on twitter @HPSupport had given it to me. It didn't fix my problem AND the next time I got a Windows update, that driver got replaced by an earlier one. I told @HPSupport about that and they didn't have an answer as to how to prevent Windows from replacing it with an earlier version.