B&O application missing

[rambostranger36]

B&O missing came across this solution but the audio folder is empty. Please tell me how to resolve it.

"Open windows file explorer, select This PC, double click Local Disk C, open Program Files, open the folder Realtek, open Audio, and open HDA - near the bottom of the list, do you see an entry titled RtkNGUI64 ?  If you do have this entry, try double clicking it - does this launch the B&o guide?"

[praveen196]

@rambostranger36 Welcome to HP Community!

Please follow the below steps to resolve the issue:

(a) Download the following audio software (probably you already downloaded)

       https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

(b) Uninstall Realtek High Definition driver under Sound in Device Manager

(c) Reboot machine

(d) Right-click downloaded a file and run as administrator,

(e) Reboot machine. Now I have a different icon but it works the same as before.

Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[rambostranger36]

There is no Realtek High Definition Driver. Please check attached image.

[praveen196]

@rambostranger36

Please uninstall the Realtek application form the programs and features. Please refer to the following link to uninstall the software. Then download and install the audio drivers.

Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[rambostranger36]

Does Not exist .

[praveen196]

@rambostranger36

Thank you for the update.

We do not have the option to take the remote and resolve the issue. 

I would suggest you contact phone support.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!