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‎01-28-2020 09:40 AM

HP Recommended
Product: HP Pavilion 14
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

Yesterday I updated Windows and now I can't find the B&O Audio controller program, that is used to be in the control center. Why is that? Can someone help?

 

/Justin

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2020 05:25 PM - last edited on ‎06-02-2022 07:23 AM by Retired

HP Recommended

@JustinTekkit 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


       HP Customer Support - Software and Driver Downloads


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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8 REPLIES 8

‎01-28-2020 12:11 PM

HP Recommended

@JustinTekkit 

 

Windows may hide it under HP Audio Switch, please check from main Menu or from Taskbar:

 

    BandOa.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-28-2020 03:49 PM - edited ‎01-28-2020 03:50 PM

HP Recommended

Hi,

 

Unfortunately it's still not there. The whole ”program” is gone in some way. I made a short cut for the program, but when I click on it, it says file not existing. Could it be a driver problem? I'm on windows 10 1909 I think. 

Was this reply helpful? Yes No

‎01-28-2020 05:25 PM - last edited on ‎06-02-2022 07:23 AM by Retired

HP Recommended

@JustinTekkit 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


       HP Customer Support - Software and Driver Downloads


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-29-2020 03:04 AM - edited ‎01-29-2020 08:17 AM

HP Recommended

Could you provide another link? The link does not work. 

It says “The requested URL /pub/softpaq/sp97001-97500/sp97110.exe was not found on this server.”

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‎01-29-2020 11:49 AM

HP Recommended

@JustinTekkit 

 

It was there last week. Please try

 

   https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98885.exe

 

Refards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-29-2020 01:02 PM - edited ‎01-29-2020 01:06 PM

HP Recommended

Thanks! I will try to download the link and follow your guide lines. 

 

Should I mark the box that says "remove driver software" when I delete the Realtek Audio from my pc?

 

/Justin

 

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‎01-29-2020 01:08 PM

HP Recommended

@JustinTekkit 

 

Yes, you have to do a clean install

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-29-2020 01:27 PM - edited ‎01-29-2020 01:46 PM

HP Recommended

Thank you! 🙂

 

I found out that after installing the Realtek provided from you, it was called "Bang & Olufsen Audio Controller" Instead of "B&O audio controller".

 

/Justin

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