B & O drivers are missing

[kadiayug]

From many days I have noticed that B&O drivers and settings are missing.. when I tried to donwload from drivers then it downloads realtek audio drivers...

my laptop was pre installed with b&O so I want is back.. 

[The_Fossette]

@kadiayug,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the audio driver.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install the audio driver from the below link or let know the product number for your computer and I will send you the direct link to download the audio driver.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[kadiayug]

I have already tried this. It downloads REALTEK DRIVERS only not B&O which was pre-installed.

[The_Fossette]

@kadiayug,

Please let me know the product number for your computer and I will send the direct link to download the audio driver.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[kadiayug]

3XV03UA#ABA is my product no.

[The_Fossette]

@kadiayug,

I recommend you download and install the audio switch form the below link and check.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96765.exe

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[kadiayug]

it is not installing... only cmd window comes then suddenly it disappears and further no installation happens..

[The_Fossette]

@kadiayug,

I recommend you perform reset on the computer and check if it helps.

Follow the steps in the below article to perform a reset.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!