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kadiayug
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Message 1 of 8
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B & O drivers are missing

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HP Pavilion x360 Convertible 14m-cd0xxx
Microsoft Windows 10 (64-bit)

From many days I have noticed that B&O drivers and settings are missing.. when I tried to donwload from drivers then it downloads realtek audio drivers...

my laptop was pre installed with b&O so I want is back.. 

7 REPLIES 7
The_Fossette
HP Support Agent
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Message 2 of 8
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@kadiayug,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the audio driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the audio driver from the below link or let know the product number for your computer and I will send you the direct link to download the audio driver.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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kadiayug
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Message 3 of 8
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I have already tried this. It downloads REALTEK DRIVERS only not B&O which was pre-installed.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 8
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@kadiayug,

 

Please let me know the product number for your computer and I will send the direct link to download the audio driver.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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kadiayug
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Message 5 of 8
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3XV03UA#ABA is my product no.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 6 of 8
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@kadiayug,

 

I recommend you download and install the audio switch form the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96765.exe

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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kadiayug
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Message 7 of 8
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it is not installing... only cmd window comes then suddenly it disappears and further no installation happens..

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,158
Message 8 of 8
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@kadiayug,

 

I recommend you perform reset on the computer and check if it helps.

 

Follow the steps in the below article to perform a reset.

 

https://support.hp.com/in-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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