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kadiayug
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Message 1 of 8
244
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HP Recommended

B & O drivers are missing

HP Pavilion x360 Convertible 14m-cd0xxx
Microsoft Windows 10 (64-bit)

From many days I have noticed that B&O drivers and settings are missing.. when I tried to donwload from drivers then it downloads realtek audio drivers...

my laptop was pre installed with b&O so I want is back.. 

7 REPLIES 7
HP Support Agent
HP Support Agent
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Message 2 of 8
157
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HP Recommended

B & O drivers are missing

@kadiayug,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the audio driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the audio driver from the below link or let know the product number for your computer and I will send you the direct link to download the audio driver.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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kadiayug
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Message 3 of 8
149
Flag Post
HP Recommended

B & O drivers are missing

I have already tried this. It downloads REALTEK DRIVERS only not B&O which was pre-installed.

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HP Support Agent
HP Support Agent
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Message 4 of 8
141
Flag Post
HP Recommended

B & O drivers are missing

@kadiayug,

 

Please let me know the product number for your computer and I will send the direct link to download the audio driver.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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kadiayug
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Message 5 of 8
133
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HP Recommended

B & O drivers are missing

3XV03UA#ABA is my product no.

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HP Support Agent
HP Support Agent
17,595 17,586 1,164 1,824
Message 6 of 8
118
Flag Post
HP Recommended

B & O drivers are missing

@kadiayug,

 

I recommend you download and install the audio switch form the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96765.exe

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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kadiayug
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Message 7 of 8
82
Flag Post
HP Recommended

B & O drivers are missing

it is not installing... only cmd window comes then suddenly it disappears and further no installation happens..

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HP Support Agent
HP Support Agent
17,595 17,586 1,164 1,824
Message 8 of 8
62
Flag Post
HP Recommended

B & O drivers are missing

@kadiayug,

 

I recommend you perform reset on the computer and check if it helps.

 

Follow the steps in the below article to perform a reset.

 

https://support.hp.com/in-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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