cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 8
305
Flag Post

B & O drivers are missing

HP Recommended
HP Pavilion x360 Convertible 14m-cd0xxx
Microsoft Windows 10 (64-bit)

From many days I have noticed that B&O drivers and settings are missing.. when I tried to donwload from drivers then it downloads realtek audio drivers...

my laptop was pre installed with b&O so I want is back.. 

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,389
Message 2 of 8
Flag Post
HP Recommended

@kadiayug,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the audio driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the audio driver from the below link or let know the product number for your computer and I will send you the direct link to download the audio driver.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

I have already tried this. It downloads REALTEK DRIVERS only not B&O which was pre-installed.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,389
Message 4 of 8
Flag Post
HP Recommended

@kadiayug,

 

Please let me know the product number for your computer and I will send the direct link to download the audio driver.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

3XV03UA#ABA is my product no.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,389
Message 6 of 8
Flag Post
HP Recommended

@kadiayug,

 

I recommend you download and install the audio switch form the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96765.exe

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

it is not installing... only cmd window comes then suddenly it disappears and further no installation happens..

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,389
Message 8 of 8
Flag Post
HP Recommended

@kadiayug,

 

I recommend you perform reset on the computer and check if it helps.

 

Follow the steps in the below article to perform a reset.

 

https://support.hp.com/in-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation