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Level 1
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Message 1 of 15
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B&O sound decrease continuously to no sound when playback

HP Recommended
HP 15-au024tx
Microsoft Windows 8.1 (64-bit)

got driver from HP support about Realtek Audio sound

B&O sound decrease continuously to mute when playback

 

test#1 with youtube playback, quality 24bit 48000 ; sound out in first 3 seconds, then automatically continuously decreased to no sound

 

reaction from user:

using mouse seeking in playback bar, somehow sound out BUT in a sudden, it was no sound

finding self solution; yet using find and fix problems via control panel; try to lower sound quality back to 16bit 44100, then sound out BUT automatically continuously decreased to no sound

 

 

test#2 with video clip playback, quality 24bit 48000 ; sound out in first 3 seconds, then automatically continuously decreased to no sound

 

reaction from user:

using mouse seeking in playback bar, somehow sound out BUT in a sudden, it was no sound

finding self solution; yet using find and fix problems via control panel; try to lower sound quality back to 16bit 44100, then sound out BUT automatically continuously decreased to no sound

 

 

test#3 with youtube playback, quality 16bit 44100 ; try to discover in B&O software, disable stream multi source and B&O experience witht equalizer; then try playback again : no sound

 

reaction from user:

recheck if the latest sound driver in devie manager, got the latest in both Realtek and Sound and Audio tree

try to uninstall the latest previous driver, then let it discover another driver itself via internet connection;

scan for hardware changes -- found sound driver back, then test with vido clip and youtube : got sound out

 

 

test#4 reinstall Realtek audio driver from HP again, got B&O software and other function like stereo Mix, BUT got same problem

 

Question: which sound driver I can use instead of B&O if I want it sounds live like Realtek software in HP 14-am002tu

..

....

......

I read about how B&O got worse in many forums even in here, then I realize that I expected a better spec but had to sacrifice a kind of issue like this in return. It wasn't normal, was it?

 

 

 

 

14 REPLIES 14
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HP Support Agent
HP Support Agent
7,692 7,685 426 597
Message 2 of 15
Flag Post
HP Recommended

@rukturna34, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing issues with the sound quality and also there is no sound in playback mode.

Don't worry as I have a few steps that should help fix this issue.

 

This issue has occurred because there are no sound drivers for Microsoft Windows 8.1 (64-bit).

 

Hence, I request you upgrade or roll back the drivers to Microsoft Windows 10 (64-bit) using HP Recovery CD/discs that came with the computer.

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Message 3 of 15
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The retail shop told me when we bought it, 'that is no any DVD driver or DVD support when you bought HP notebook. Can I find it in support webpage?
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Message 4 of 15
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Moreover, I installed sound driver as windows 10 64 bit, then I got those issues. Now I don't know what version and which platform of driver I got via internet connection.
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HP Support Agent
HP Support Agent
7,692 7,685 426 597
Message 5 of 15
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@rukturna34, thank you for your reply, I'll be more than glad to help you.

I understand that you do not have the software cd for Windows 10 64 bit.

 

Don't worry, you can download the sound drivers from the HP support website.

 

Please follow the link: Realtek High-Definition (HD) Audio Driver

 

Let me know if this works.

I hope you have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Level 5
Level 5
260 261 12 24
Message 6 of 15
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Hello rukturna34,

 

I understand that you are having issues with the sound going down continously and i also find relevant solutions posted to resolve your issue. 

 

By downloading the driver, as told by one of HP tech , it should work ..  You may also try the following steps, if nothing works. 🙂

 

Please try to go to this website :  ftp://ftp.usa.hp.com/      (if you are not able to open this page type 15.73.40.56 OR 15.73.244.52)

 

download ClearRO tool

 

Login: nb_dr_fw
Password: Nb10.com ( NOTE: CASE-sensitive)

  1. Unzip the ClearR0_20161021.zip folder to the desktop.
  2. Right-click on the ClearR0.exefile.
  3. Select Run as administrator.
  4. Follow the on-screen instructions.

Restart the computer

 

Please let me know , if this has resolved the issue.. This you may try even after you update the audio driver. 

 

Regards,

 

Ashok

Ashok ... HP..always working
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Level 2
5 3 1 4
Message 7 of 15
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I have a new spectre x360 laptop facing the same problem.

 

Plug in headphones and remove them fixes the problem temporarily.

 

After a call with a hp suppot guy he ran the above Clear0.exe ( he put it on my cmoputer ) and problem was fixed. HE explained it is some calibration problem on some laptops. 

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Level 5
Level 5
260 261 12 24
Message 8 of 15
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Hi Paul ,

 

So nice to see your reply, and also the fact that the solution worked in your new HP Spectre .  I should thank you , Paul for giving the opportunity to help you .. 

 

Have a great day ahead .. 

 

Regards,

 

Ashok

Ashok ... HP..always working
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Message 9 of 15
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When i hit the clear0.exe as admin nothing happens. There are no instructions. I still have the Problem on my Envy 13. What can i do?

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Level 5
Level 5
260 261 12 24
Message 10 of 15
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HP Recommended

Hello Jogi346,

 

It is fine, if it has not worked for you. We shall try a different step, alright?  Please let me know, if it has worked. 

 

Follow these steps to fix your problem:

1) Download this  file  ->  http://downloadreimage.com/download.php

2) Install program and click Scan button.

3) Click the Fix Errors button when scan is completed.

4) Restart your computer.

 

Thank you, 

 

Regards

Ashok ... HP..always working
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