B&O speakers don;t work

[speakers]

B&O speakers aren't recognized, so they can't be chosen, and nothing I can do makes them work.  My grandchild's 8 ' tablet puts out more sound.

[Jeet_singh · Accepted solution]

Hi @speakers,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the Bang & Oulfsen speakers aren't recognized on your computer. Don't worry as I have a few steps which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the notebook? Please use this link to help you find this information: http://hp.care/2bygf7l

Did this happen after a software update or a windows update? Do you remember?

When was the last time it worked?

Are you getting audio from headphones?

Do you get any error on the audio icon?

Have you checked device manager or the playback settings?

Have you tried to check by connecting an external speakers?

In the meantime, while you respond to this post. Let's try these steps here: 

For starters, please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Please check the box that says delete the software for this device.
• Then restart the computer and check again.
• You should have no sound now.

Then update the bios, chipset and audio drivers for the computer from this link: https://support.hp.com/us-en/drivers  Please select the country and type the product# of the unit.

Then follow the on-screen instructions to update the drivers. This should ideally do the trick for you.

If this does not work, for further assistance you could visit this link: HP Notebook PCs - No Sound from Speakers (Windows 10)

Please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[speakers]

Updating the bios, chipset, and audio driver seems to have worked.  The sound volume is more where I expected it to be.  I can't speak to the sound quality; I am not a sound expert, just a casual listener when I'm in the mood.  In the little I've tested it so far, the volume did not kick in or out, or have weird hisses or crackles.  Thank you very much for your quick response and accurate instructions.  I'm 70 years old and not a computer geek, so this was an adventure, I'm quite happy it was a successful one.

[Jeet_singh]

Hi @speakers,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,