B&oo play missing after windows 10 upgrade

[Rkg1]

Dear sir,

I purchased this laptop recently and it came preinstalled with B&o (Bang & Olufsen) equalizer...

2 days back I recived a notification for upgrading to windows 10..
After doing the same I was adviced by HP support assistant to update the audio drivers( RealtekHD last updated on September 11)..
After installing it I was asked to restart the computer...
After the restart B&o equalizer is missing from both the system tray as well as controlpanel...
There are no issues with sound output as such...

I have checked the HP website for the B&o software under my product... But couldn't find it..

Kindly guide the method to get B&o Equaliser installed...

Thanking you
Rkg1

[Mrstenter]

Hi @Rkg1,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion 15-ab030tx Notebook and issues with the Bang & Olufsen audio panel missing. Here is a link that will help you troubleshoot the sound.

Here is a link to update the Realtek High-Definition (HD) Audio Driver for Windows 10. Restart the Notebook after you have done this so the changed can take effect.

Here is a link to update the software from Bang & Olufsen.

Please let me know how this goes.

Thanks.

[Ribhu1]

i am going throught the same issue 

the only difference is that all of the low frequencies are cut 
there is no bass in the audio 

and ive tried all of the trouble shooting that you told above 

but none of that worked

hope you will find a solution for this 

thank you 

kind regards 

[Mrstenter]

Hey @Ribhu1,

Try :

1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart the Notebook and test the sound.

Thanks.

[Ribhu1]

this didnt work too 

[Mrstenter]

Hey @Ribhu1,

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

They will be happy to assist you immediately.

Thanks.

[SHAURYA2]

AHH YOU ARE TRUE MAN I HAVE ALSO AB15-028tx but  after upgrading to windows 10 my b&o software is absent

[Honpass]

I also have a simolar problem. I bought my HP Envy 1080p during my vacation  in US sept 2015 which comes with B & O but i upgraded my windows 10 and lost the application in the process.

B&O was one of the few features that attracted me to the Laptop.

Please what can I do to have it back ?

Thank you

[MKazi]

@Honpass

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Envy laptop and after you upgraded the operating system to Windows 10, the Bang & Olufsen application is missing. 

To help you further, I would like to know the exact model no. of your HP Envy series laptop. This link will help you to locate the model no: http://hp.care/2bygf7l. With the help of the model no. I can check and let you know if the B&O application is available for installation for Win10. You could also check for the drivers/application available through this website: www.hp.com/drivers.

I will wait for your response. Cheers! 🙂

[Honpass]

Thank you for your response.

I have my S/N (removed content)

I shall be grateful to have it back on my laptop.

Thank you.