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HP Recommended
HP ENVY Laptop 13-aq0xxx
Microsoft Windows 10 (64-bit)

Hi, I have an issue with my new laptop. When making a recording using the internal microphone and Voice Recorder I get bad background crackling and noise and distorted recorded sound. This also happens when I use other recording software like Audacity. I have carried out all of the diagnostics available, tried different settings, updated the audio drivers and Bios. Also carried out a Windows reset and re-install. Interestingly when using the Zoom microphone set-up test I get the same problem. However when I'm on a Zoom call I sound fine to other participants. So maybe it is some sort of sound file creation / playing issue rather than a problem with the microphone. Ordinarily I would take the laptop back to the supplier (Currys), but due to CV-19 their techs. are not working. Any suggestions what to try next?

Tim

7 REPLIES 7
HP Recommended

@old_timbo, Welcome to the HP Support Community!

 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.

    NOTE: 

    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

  1. Open Settings from your start menu.
  2. Click on Privacy in order to access all your privacy settings.
  3. Select Microphone from the left pane and then click the Change button.
  4. Now, turn on the microphone for this device.
  5. Turn on Allow apps to access your microphone.
  6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
  7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

  1. Open device manager, the fastest way is through the search bar:
  2. Open ‘Audio Inputs and Outputs’
  3. Left-click on your recording device.
  4. In the menu that opens up Click ‘Uninstall’.
  5. Delete the driver. click apply/OK and then, restart the pc.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thanks for your input, but I tried all of the above (the troubleshooter shows all running OK) plus driver & bios updates, multiple different settings and then in desperation a windows reset. No difference made, so seeing as no one else is having the same problem I'm coming to the conclusion that I have some sort of hardware issue.

HP Recommended

@old_timbo

 

Let us run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result on your next post.

You may also run the Audio test under the components test.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

HP Recommended

Thanks, I was not aware of these tests. Have run them, but they said no fault found. Problem still exists.

 

Regards

 

2020-07-02 12:22:04 ================================================
2020-07-02 12:22:04 EFI System Diagnostic 7.6.0.0 Started
2020-07-02 12:22:04 Load Options =
2020-07-02 12:22:04 Console Control Protocol Not Available
2020-07-02 12:22:04 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 2
2020-07-02 12:22:04 HP Thermal Diagnostic Protocol Not Available
2020-07-02 12:22:04 HP Thermal Diagnostic 2 Protocol Not Available
2020-07-02 12:22:04 [L]> System ID: 85E3
2020-07-02 12:22:04 HP BIOS Image Interface Protocol Version 2.0
2020-07-02 12:22:04 [L]> Found 8 Processors 8 Enabled Processors
2020-07-02 12:22:04 [L]> MpService2 found Bsp at index 0
2020-07-02 12:22:04 [L]> Found 2 Absolute Pointer Protocol(s)
2020-07-02 12:22:04 [L]> Found Device path associated with Absolute Pointer Protocol.
2020-07-02 12:22:04 [L]> 0 UART device path node found.
2020-07-02 12:22:04 Found Touch Screen Device
2020-07-02 12:22:04 System Family: Consumer Notebook
2020-07-02 12:22:04 Filter Serial Port Test for SystemFamily 2
2020-07-02 12:22:04 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2020-07-02 12:22:04 [L]> PlatformLang reported as en-US.
2020-07-02 12:22:04 [L]> Language Selected is currently (eng).
2020-07-02 12:22:14 Initializing Drive Library.
2020-07-02 12:22:14 TscPerSecond = 061D37A48h
2020-07-02 12:22:14 [L]> Find DMAR in ACPI Table
2020-07-02 12:22:14 [L]> DMA Remap Protection is disabled
2020-07-02 12:22:14 Installed DTD ATA Commands Protocol
2020-07-02 12:22:14 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2020-07-02 12:22:14 0 Total ATA Commands Drives Found
2020-07-02 12:22:14 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2020-07-02 12:22:14 Found 2 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2020-07-02 12:22:14 [W]> PciIo Class Code (BCC:01,SCC:04,PI:00) unmatched for NVMe device. (Success)
2020-07-02 12:22:14 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2020-07-02 12:22:14 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:3,Dev:0,Func:0), BAR(0x00000000A4100000).
2020-07-02 12:22:14 [L]> NVMe Controller Version: 1.3
2020-07-02 12:22:14 NVMe device connected at NamespaceID 0x1
2020-07-02 12:22:14 Device Node NVMe(0x1,A2-B8-28-44-8B-44-1B-00).
2020-07-02 12:22:14 Drive 0 - RTD3 Entry Latency: 1000000
2020-07-02 12:22:14 Drive 0 - Firmware Revision: 20120006
2020-07-02 12:22:14 Drive 0 - VidDid: 0x500315B7
2020-07-02 12:22:14 Drive 0 - SMART Log NSID NOT Supported.
2020-07-02 12:22:14 Drive 0 - Short/Long DST Supported.
2020-07-02 12:22:14 Drive 0 - The Medium is Removable
2020-07-02 12:22:14 Drive 0 - LBA Format: Using Format 0
2020-07-02 12:22:14 Drive 0 - Logical Sector Size: 512
2020-07-02 12:22:14 NVMePassThruGetBlockIoProtocolDirectly(): Found 5 supporting EFI_BLOCK_IO_PROTOCOL.
2020-07-02 12:22:14 Linked Block I/O Protocol (0x7EE41298) to Drive 0
2020-07-02 12:22:14 Drive 0, LastBlock = 0x1DCF32AF IoAlign 0x8
2020-07-02 12:22:14 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() Not Found. (Not Found)
2020-07-02 12:22:14 1 Total Hard Disc Drives Found
2020-07-02 12:22:14 0 Total Optical Disc Drives Found
2020-07-02 12:22:14 Found 1 Hard Disk Drives
2020-07-02 12:22:14 Found 0 Optical Disk Drives
2020-07-02 12:22:14 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2020-07-02 12:22:14 Failed to initialize NVDIMM modules.
2020-07-02 12:22:14 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x64, Worse is 0x00.
2020-07-02 12:22:14 SSD Wear Data: 00 00 00 00 00 00.
2020-07-02 12:22:14 [L]> System ID: 85E3
2020-07-02 12:22:14 System Model: = HP ENVY Laptop 13-aq0xxx
2020-07-02 12:22:14 System SKU: = 6TC75EA#ABU
2020-07-02 12:22:14 System ID: 85E3
2020-07-02 12:22:14 Type 11 OS Image: BUILDID#19WW1MHT601#SABU#DABU
2020-07-02 12:22:14 BOD: 05/07/2020
2020-07-02 12:22:14 HDD 0 Type : NVMe
2020-07-02 12:22:14 HDD 0 Model : WDC PC SN520 SDAPNUW-256G-1006
2020-07-02 12:22:14 HDD 0 Firmware: 20120006
2020-07-02 12:22:14 HDD 0 Serial: 193533803503
2020-07-02 12:22:14 DIMM 0 Serial Number: Not Available
2020-07-02 12:22:14 DIMM 0 Part Number : M378A5244CB0-CRC
2020-07-02 12:22:14 DIMM 1 Serial Number: Not Available
2020-07-02 12:22:14 DIMM 1 Part Number : M378A5244CB0-CRC
2020-07-02 12:22:14 BIOS Revision: F.11
2020-07-02 12:22:14 [L]> Platform Vendor ID : 0x8086
2020-07-02 12:22:14 [L]> Platform Device ID : 0x3E34
2020-07-02 12:22:14 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2020-07-02 12:22:14 InitializeCeeLogs - No Records Found
2020-07-02 12:22:14 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2020-07-02 12:22:14 Type 11 1 tables
2020-07-02 12:22:14 Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000001Ch), String count (000000000000000Bh)
2020-07-02 12:22:14 HPBATDET: Environment Variable not found.
2020-07-02 12:22:14 BATDET: Date 9//6//2019
2020-07-02 12:22:14 BATDET: 0
2020-07-02 12:22:14 [L]> BATDET: HP
2020-07-02 12:22:14 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2020-07-02 12:22:14 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2020-07-02 12:22:14 Legacy Support:
2020-07-02 12:22:14 Enable
2020-07-02 12:22:14 *Disable
2020-07-02 12:22:14 GetBIOSBootModeFromBIOSConfig(): Legacy Support is Not Enabled.
2020-07-02 12:22:14 Secure Boot:
2020-07-02 12:22:14 *Enable
2020-07-02 12:22:14 Disable
2020-07-02 12:22:14 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2020-07-02 12:22:14 BIOS Config Table Adaptive Battery Extender section was not found.
2020-07-02 12:22:14 SaveBIOSConfigInfo: Error assigning Battery Adaptive Extender data from BIOS configuration. Status = Not Found
2020-07-02 12:22:14 BIOS Config Table Adaptive Battery Optimizer section was not found.
2020-07-02 12:22:14 BIOS Config Table DMAr Protection section was not found.
2020-07-02 12:22:14 BIOS Config Table Batt_LTemp section was not found.
2020-07-02 12:22:14 Starting Graphical System Diagnostic Menu
2020-07-02 12:22:33 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2020-07-02 12:22:33 SysDiagsBatteryCheckDeepDischargeAndLowVoltage(): Failed getting Battery Pack Supplier.
2020-07-02 12:22:33 Battery0: Charged to 82% and current is 64693mA. Battery Health Manager or Battery Care Function not detected.
2020-07-02 12:22:33 Will not check battery charging since AC Power is not ON
2020-07-02 12:22:33 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-07-02 12:22:56 System Extensive Test Selected
2020-07-02 12:22:56 [L]> Total Memory 7935MB, Free 7786MB (1993364 Pages)
2020-07-02 12:22:56 [L]> Calculated 0x0000000042DD4626 TSC Ticks per MB.
2020-07-02 12:22:56 Drive Partition 2 (NOTOUCH)
2020-07-02 12:22:56 Drive Partition 4 (NOTOUCH)
2020-07-02 12:22:56 Found 4 Partitions on Drive
2020-07-02 12:22:56 SectorPerCluster 0x8
2020-07-02 12:22:56 Cluster Size 0x1000
2020-07-02 12:22:56 Partition has 0x10000 Clusters
2020-07-02 12:22:56 Volume is FAT32
2020-07-02 12:22:56 Drive 0, Partition 0 - Decoding FAT data
2020-07-02 12:22:56 Partition Starting LBA 0x800
2020-07-02 12:22:56 Partition Size in LBA 0x82000
2020-07-02 12:22:56 Partition (FAT32) Clusters: Read=0x4E41 Skipped=0xB1BF Total=0x10000
2020-07-02 12:22:56 NTFS Blocks Used 0, Free 0
2020-07-02 12:22:56 EXT3 Blocks Used 0, Free 0
2020-07-02 12:22:56 FAT32 Clusters Used 20033, Free 45503
2020-07-02 12:22:56 Estimated Total Time Required = 9834s
2020-07-02 12:22:56 Battery Test Started
2020-07-02 12:22:56 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2020-07-02 12:22:56 System reports 1 batteries supported.
2020-07-02 12:22:56 Battery Pack Supplier Index: 1.
2020-07-02 12:22:56 Battery MFG Date 9/6/2019.
2020-07-02 12:22:56 Battery0: Charged to 82% and current is 64780mA. Battery Health Manager or Battery Care Function not detected.
2020-07-02 12:22:56 Will not check battery charging since AC Power is not ON
2020-07-02 12:22:56 Battery 0: Charge not detected, Executing Battery Full Test
2020-07-02 12:22:56 [L]> Battery state is good; but AC adapter is absent.
2020-07-02 12:22:56 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-07-02 12:22:59 Battery 0 returned 0x0000000000000001
2020-07-02 12:22:59 Batt 0: Result: 0x1
2020-07-02 12:22:59 Batt 0: Serial: 07085 09/06/2019
2020-07-02 12:22:59 Batt 0: Manufacturer: 333-1C-52-A
2020-07-02 12:22:59 Batt 0: CTNumber: 6HVBB02WYCQ5GT
2020-07-02 12:22:59 Batt 0: DesignCycleCount: 1000 Design Capacity: 3454mAh Full Charge Capcity 3450mAh
2020-07-02 12:22:59 Batt 0: RemainingCapacity: 2850mAh Max Error: 0000001 CycleCount: 17
2020-07-02 12:22:59 Batt 0: Temperature: 000029 Voltage: 16061mV Current: 64780mA
2020-07-02 12:22:59 Batt 0: DesignVoltate: 15400mV StatusWord: 0x000C0 CellVoltage1: 4019mV
2020-07-02 12:22:59 Batt 0: CellVoltage2: 4019mV CellVoltage3: 4014mV CellVoltage4: 4009mV
2020-07-02 12:22:59 Batt 0: Warranty: 000003 Calibration: 0x00003 ChargeControlSupported: NO
2020-07-02 12:22:59 Batt 0: ACPowerOn: OFF ChargeTempOK: YES ChargeTest: 0
2020-07-02 12:22:59 Batt 0: ChargeCapacity: 99mAh TempAlarm: NO DeepDischarge: NO
2020-07-02 12:22:59 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2020-07-02 12:22:59 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2020-07-02 12:22:59 Overall Battery Result = 1
2020-07-02 12:22:59 CPU Test Started
2020-07-02 12:23:00 Start Numeric Coprocessor Test.
2020-07-02 12:23:10 CPU Test Completed - Result 1
2020-07-02 12:23:10 Wireless Module Check Started
2020-07-02 12:23:10 Wireless Module Check Completed - Result 1
2020-07-02 12:23:10 SMART Check Started
2020-07-02 12:23:10 SMART Check Completed - Result 1
2020-07-02 12:23:10 Short DST Started
2020-07-02 12:23:11 StartDST(): Drive 0 temperature before Self-DST Test = 39 degrees Celsius
2020-07-02 12:23:11 NVMeSendSelfTest(): DST Test in Progress
2020-07-02 12:23:11 NVMePassThruStartDST(): Sending SELF-DST Success
2020-07-02 12:23:11 NVMeGetSelfTestProgress(): Printing Previous NVMe Self DST Test Logs for Drive 0:
2020-07-02 12:23:11 Num Test_Description Result Power On Hours (POH) Failing LBA Status Code
2020-07-02 12:23:11 NVMePassThruPollDSTStatus() success, Percent = 1
2020-07-02 12:23:23 NVMePassThruPollDSTStatus() success, Percent = 11
2020-07-02 12:23:24 Hard Drive 0 Returned Short DST Status 15 Percentage 11
2020-07-02 12:23:35 NVMePassThruPollDSTStatus() success, Percent = 21
2020-07-02 12:23:36 Hard Drive 0 Returned Short DST Status 15 Percentage 21
2020-07-02 12:23:48 NVMePassThruPollDSTStatus() success, Percent = 33
2020-07-02 12:23:48 Hard Drive 0 Returned Short DST Status 15 Percentage 33
2020-07-02 12:23:59 NVMePassThruPollDSTStatus() success, Percent = 44
2020-07-02 12:24:00 Hard Drive 0 Returned Short DST Status 15 Percentage 44
2020-07-02 12:24:11 NVMePassThruPollDSTStatus() success, Percent = 55
2020-07-02 12:24:12 Hard Drive 0 Returned Short DST Status 15 Percentage 55
2020-07-02 12:24:23 NVMePassThruPollDSTStatus() success, Percent = 65
2020-07-02 12:24:23 Hard Drive 0 Returned Short DST Status 15 Percentage 65
2020-07-02 12:24:35 NVMePassThruPollDSTStatus() success, Percent = 76
2020-07-02 12:24:35 Hard Drive 0 Returned Short DST Status 15 Percentage 76
2020-07-02 12:24:47 NVMePassThruPollDSTStatus() success, Percent = 87
2020-07-02 12:24:48 Hard Drive 0 Returned Short DST Status 15 Percentage 87
2020-07-02 12:24:59 NVMePassThruPollDSTStatus() success, Percent = 98
2020-07-02 12:25:00 Hard Drive 0 Returned Short DST Status 15 Percentage 98
2020-07-02 12:25:11 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-07-02 12:25:11 NVMeCheckSelfTestDone(): Status = Success
2020-07-02 12:25:11 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2020-07-02 12:25:11 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 40 degrees Celsius
2020-07-02 12:25:11 Short DST Completed - Result 1
2020-07-02 12:25:11 Short DST Completed - Result 1
2020-07-02 12:25:11 EfiDriveLibPollDSTStatus(): Drive 0 temperature before Self-DST Test = 40 degrees Celsius
2020-07-02 12:25:11 Optimized DST Started
2020-07-02 12:25:11 Partition (FAT32) Clusters: Read=4E43 Skipped=B1BD Total=10000
2020-07-02 12:25:11 EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(1).
2020-07-02 12:25:11 EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(2).
2020-07-02 12:25:11 EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(3).
2020-07-02 12:25:11 (NTFS) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2020-07-02 12:25:11 (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2020-07-02 12:25:11 (FAT32) Clusters: Read=20035 Skipped=45501 Total=65536
2020-07-02 12:25:11 Optimized DST Completed - Result 1
2020-07-02 12:25:11 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 40 degrees Celsius
2020-07-02 12:25:11 NVMe Drive Detected. Allowing 30[s] cooldown after Optimized DST until next command.
2020-07-02 12:25:42 Long DST Started
2020-07-02 12:25:42 StartDST(): Drive 0 temperature before Self-DST Test = 40 degrees Celsius
2020-07-02 12:25:42 NVMeSendSelfTest(): DST Test in Progress
2020-07-02 12:25:42 NVMePassThruStartDST(): Sending SELF-DST Success
2020-07-02 12:25:42 Memory Extensive Check Started
2020-07-02 12:25:58 NVMeGetSelfTestProgress(): Printing Previous NVMe Self DST Test Logs for Drive 0:
2020-07-02 12:25:59 Num Test_Description Result Power On Hours (POH) Failing LBA Status Code
2020-07-02 12:26:00 #01 Short Self DST 0x0h - Completed without errors. 63 0x00 No Error Found.
2020-07-02 12:26:01 NVMePassThruPollDSTStatus() success, Percent = 2
2020-07-02 12:26:01 Hard Drive 0 Returned Long DST Status 15 Percentage 2
2020-07-02 12:26:15 NVMePassThruPollDSTStatus() success, Percent = 3
2020-07-02 12:26:15 Hard Drive 0 Returned Long DST Status 15 Percentage 3
2020-07-02 12:26:31 NVMePassThruPollDSTStatus() success, Percent = 4
2020-07-02 12:26:31 Hard Drive 0 Returned Long DST Status 15 Percentage 4
2020-07-02 12:26:48 NVMePassThruPollDSTStatus() success, Percent = 6
2020-07-02 12:26:49 Hard Drive 0 Returned Long DST Status 15 Percentage 6
2020-07-02 12:27:04 NVMePassThruPollDSTStatus() success, Percent = 7
2020-07-02 12:27:05 Hard Drive 0 Returned Long DST Status 15 Percentage 7
2020-07-02 12:27:21 NVMePassThruPollDSTStatus() success, Percent = 8
2020-07-02 12:27:21 Hard Drive 0 Returned Long DST Status 15 Percentage 8
2020-07-02 12:27:38 NVMePassThruPollDSTStatus() success, Percent = 9
2020-07-02 12:27:38 Hard Drive 0 Returned Long DST Status 15 Percentage 9
2020-07-02 12:27:55 NVMePassThruPollDSTStatus() success, Percent = 11
2020-07-02 12:27:55 Hard Drive 0 Returned Long DST Status 15 Percentage 11
2020-07-02 12:28:11 NVMePassThruPollDSTStatus() success, Percent = 12
2020-07-02 12:28:11 Hard Drive 0 Returned Long DST Status 15 Percentage 12
2020-07-02 12:28:28 NVMePassThruPollDSTStatus() success, Percent = 15
2020-07-02 12:28:28 Hard Drive 0 Returned Long DST Status 15 Percentage 15
2020-07-02 12:28:45 NVMePassThruPollDSTStatus() success, Percent = 16
2020-07-02 12:28:45 Hard Drive 0 Returned Long DST Status 15 Percentage 16
2020-07-02 12:29:01 NVMePassThruPollDSTStatus() success, Percent = 18
2020-07-02 12:29:02 Hard Drive 0 Returned Long DST Status 15 Percentage 18
2020-07-02 12:29:18 NVMePassThruPollDSTStatus() success, Percent = 19
2020-07-02 12:29:18 Hard Drive 0 Returned Long DST Status 15 Percentage 19
2020-07-02 12:29:35 NVMePassThruPollDSTStatus() success, Percent = 21
2020-07-02 12:29:36 Hard Drive 0 Returned Long DST Status 15 Percentage 21
2020-07-02 12:29:52 NVMePassThruPollDSTStatus() success, Percent = 23
2020-07-02 12:29:52 Hard Drive 0 Returned Long DST Status 15 Percentage 23
2020-07-02 12:30:09 NVMePassThruPollDSTStatus() success, Percent = 24
2020-07-02 12:30:09 Hard Drive 0 Returned Long DST Status 15 Percentage 24
2020-07-02 12:30:27 NVMePassThruPollDSTStatus() success, Percent = 26
2020-07-02 12:30:28 Hard Drive 0 Returned Long DST Status 15 Percentage 26
2020-07-02 12:30:43 NVMePassThruPollDSTStatus() success, Percent = 28
2020-07-02 12:30:44 Hard Drive 0 Returned Long DST Status 15 Percentage 28
2020-07-02 12:31:00 NVMePassThruPollDSTStatus() success, Percent = 29
2020-07-02 12:31:00 Hard Drive 0 Returned Long DST Status 15 Percentage 29
2020-07-02 12:31:17 NVMePassThruPollDSTStatus() success, Percent = 31
2020-07-02 12:31:17 Hard Drive 0 Returned Long DST Status 15 Percentage 31
2020-07-02 12:31:33 NVMePassThruPollDSTStatus() success, Percent = 32
2020-07-02 12:31:34 Hard Drive 0 Returned Long DST Status 15 Percentage 32
2020-07-02 12:31:50 NVMePassThruPollDSTStatus() success, Percent = 34
2020-07-02 12:31:51 Hard Drive 0 Returned Long DST Status 15 Percentage 34
2020-07-02 12:32:06 NVMePassThruPollDSTStatus() success, Percent = 42
2020-07-02 12:32:06 Hard Drive 0 Returned Long DST Status 15 Percentage 42
2020-07-02 12:32:25 NVMePassThruPollDSTStatus() success, Percent = 51
2020-07-02 12:32:25 Hard Drive 0 Returned Long DST Status 15 Percentage 51
2020-07-02 12:32:42 NVMePassThruPollDSTStatus() success, Percent = 60
2020-07-02 12:32:42 Hard Drive 0 Returned Long DST Status 15 Percentage 60
2020-07-02 12:32:58 NVMePassThruPollDSTStatus() success, Percent = 68
2020-07-02 12:32:58 Hard Drive 0 Returned Long DST Status 15 Percentage 68
2020-07-02 12:33:16 NVMePassThruPollDSTStatus() success, Percent = 77
2020-07-02 12:33:16 Hard Drive 0 Returned Long DST Status 15 Percentage 77
2020-07-02 12:33:32 NVMePassThruPollDSTStatus() success, Percent = 85
2020-07-02 12:33:32 Hard Drive 0 Returned Long DST Status 15 Percentage 85
2020-07-02 12:33:48 NVMePassThruPollDSTStatus() success, Percent = 94
2020-07-02 12:33:48 Hard Drive 0 Returned Long DST Status 15 Percentage 94
2020-07-02 12:40:36 [L]> Tested 7785 MB in 894000 ms with 8 processor(s), normalized test time is 918 ms/MB
2020-07-02 12:40:36 [L]> Memory Test totally tested 1993177 Pages in 1 loop(s).
2020-07-02 12:40:36 Memory Extensive Check Completed - Result 1
2020-07-02 12:40:36 NVMeCheckSelfTestDone(): DST Result Byte 0: 0x0h - Completed without errors.
2020-07-02 12:40:36 NVMeCheckSelfTestDone(): Status = Success
2020-07-02 12:40:36 Hard Drive 0 Returned Long DST Status 0 Percentage 100
2020-07-02 12:40:36 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 46 degrees Celsius
2020-07-02 12:40:36 Long DST Completed - Result 1
2020-07-02 12:40:36 Long DST Completed - Result 1
2020-07-02 12:40:36 Video Memory Test Started
2020-07-02 12:40:36 Start Video Memory Check.
2020-07-02 12:40:36 [L]> SmbiosGetBiosVendor: Insyde
2020-07-02 12:40:36 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2020-07-02 12:40:36 [L]> Found Video Device 0x3EA08086
2020-07-02 12:40:36 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000B0000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2020-07-02 12:40:36 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2020-07-02 12:40:36 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2020-07-02 12:40:36 [L]> Calibrate TSC.
2020-07-02 12:40:36 [L]> Start testing card 0: VidDid=0x3EA08086, Base=0x00000000B0000000, Size=0x0000000003F00000
2020-07-02 12:40:36 Estimated Time for Video Memory check 151
2020-07-02 12:40:36 [L]> VideoMemoryTestEntry called
2020-07-02 12:40:36 [L]> Start testing card 0: VidDid=0x3EA08086, Base=0x00000000B0000000, Size=0x0000000003F00000
2020-07-02 12:42:56 [L]> VideoMemTest: TotalSize 0x3F00000
2020-07-02 12:42:56 [L]> VideoMemTest: TestedSize 0x3F00000
2020-07-02 12:42:56 Video Memory Test Completed - Result 1
2020-07-02 12:42:57 [L]> Total Memory 7935MB, Free 7786MB (1993359 Pages)
2020-07-02 12:42:57 [L]> SmbiosGetBiosVendor: Insyde
2020-07-02 12:42:57 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2020-07-02 12:42:57 [L]> VGA device is in the Onboard PCI Device Array.
2020-07-02 12:42:57 [L]> Found Video Device 0x3EA08086
2020-07-02 12:42:57 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000B0000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2020-07-02 12:42:57 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2020-07-02 12:42:57 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2020-07-02 12:42:57 [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-07-02 12:42:57 [L]> Audio controller Vendor ID 0x8086
2020-07-02 12:42:57 [L]> Audio controller Device ID 0x9DC8
2020-07-02 12:42:57 [L]> Audio controller Revision ID 0x30
2020-07-02 12:42:57 [L]> Audio controller Subsystem Vendor ID 0x103C
2020-07-02 12:42:57 [L]> Audio controller Subsystem Device ID 0x85E3
2020-07-02 12:42:57 [L]> Audio controller Class Code 0x0401
2020-07-02 12:42:57 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0285
2020-07-02 12:42:57 [L]> HD audio codec Revision ID - 0x100002
2020-07-02 12:42:57 [L]> The codec 0x10EC0285 need specific patch
2020-07-02 12:42:57 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-07-02 12:42:57 [L]> HD audio codec Revision ID - 0x100000
2020-07-02 12:42:57 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-07-02 12:42:57 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2020-07-02 12:42:57 System Board Test Completed - Result 1
2020-07-02 12:42:57 SysDiagCalculatePassID(): Test PassID 29846-63112-53654.
2020-07-02 13:15:26 System Extensive Test Completed
2020-07-02 13:15:34 No USB optical drive detected.
2020-07-02 13:15:42 [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-07-02 13:15:42 [L]> Audio controller Vendor ID 0x8086
2020-07-02 13:15:42 [L]> Audio controller Device ID 0x9DC8
2020-07-02 13:15:42 [L]> Audio controller Revision ID 0x30
2020-07-02 13:15:42 [L]> Audio controller Subsystem Vendor ID 0x103C
2020-07-02 13:15:42 [L]> Audio controller Subsystem Device ID 0x85E3
2020-07-02 13:15:42 [L]> Audio controller Class Code 0x0401
2020-07-02 13:15:42 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0285
2020-07-02 13:15:42 [L]> HD audio codec Revision ID - 0x100002
2020-07-02 13:15:42 [L]> The codec 0x10EC0285 need specific patch
2020-07-02 13:15:42 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-07-02 13:15:42 [L]> HD audio codec Revision ID - 0x100000
2020-07-02 13:15:42 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-07-02 13:16:15 Audio Playback Test Selected
2020-07-02 13:16:15 Estimated Total Time Required = 60s
2020-07-02 13:16:15 Wave Channel Test Started
2020-07-02 13:16:15 Start Wave Channel Test.
2020-07-02 13:16:15 [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-07-02 13:16:15 [L]> Audio controller Vendor ID 0x8086
2020-07-02 13:16:15 [L]> Audio controller Device ID 0x9DC8
2020-07-02 13:16:15 [L]> Audio controller Revision ID 0x30
2020-07-02 13:16:15 [L]> Audio controller Subsystem Vendor ID 0x103C
2020-07-02 13:16:15 [L]> Audio controller Subsystem Device ID 0x85E3
2020-07-02 13:16:15 [L]> Audio controller Class Code 0x0401
2020-07-02 13:16:15 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0285
2020-07-02 13:16:15 [L]> HD audio codec Revision ID - 0x100002
2020-07-02 13:16:15 [L]> The codec 0x10EC0285 need specific patch
2020-07-02 13:16:15 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-07-02 13:16:15 [L]> HD audio codec Revision ID - 0x100000
2020-07-02 13:16:15 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-07-02 13:16:15 Button Description  Speaker, 0
2020-07-02 13:16:15 [L]> Internal Speaker N/A N/A (0x0017)
2020-07-02 13:16:15 [L]> Raw Data : 0x90170180
2020-07-02 13:16:15 [L]>
2020-07-02 13:16:15 Button Description  Headphone, 1
2020-07-02 13:16:15 [L]> External Headphone Left Black (0x0021)
2020-07-02 13:16:15 [L]> Raw Data : 0x03211020
2020-07-02 13:16:15 [L]>
2020-07-02 13:16:19 [L]> PlayWaveChannel() NumToPlayback: 2.
2020-07-02 13:16:19 [L]> Using 48K wav files...
2020-07-02 13:16:19 [L]> pPcmSubstream->JackInfo->JackPolicy is - 1
2020-07-02 13:16:19 [L]> PcmSubstream.Volume is - 13
2020-07-02 13:16:19 [L]> System ID: 85E3
2020-07-02 13:16:19 [L]> Set EAPD pin state to high
2020-07-02 13:16:24 [L]> System ID: 85E3
2020-07-02 13:16:24 [L]> Restore EAPD Control to 0x0000
2020-07-02 13:16:24 Wave Channel Test Completed - Result 1
2020-07-02 13:16:24 SysDiagCalculatePassID(): Test PassID 29846-65610-53654.
2020-07-02 13:16:34 Audio Playback Test Completed
2020-07-02 13:17:13 Symptom AudioWebcam Issue Test Selected
2020-07-02 13:17:13 Estimated Total Time Required = 120s
2020-07-02 13:17:13 Wave Channel Test Started
2020-07-02 13:17:13 Start Wave Channel Test.
2020-07-02 13:17:13 [L]> Audio Controller Bus 0, Dev 31, Func 3
2020-07-02 13:17:13 [L]> Audio controller Vendor ID 0x8086
2020-07-02 13:17:13 [L]> Audio controller Device ID 0x9DC8
2020-07-02 13:17:13 [L]> Audio controller Revision ID 0x30
2020-07-02 13:17:13 [L]> Audio controller Subsystem Vendor ID 0x103C
2020-07-02 13:17:13 [L]> Audio controller Subsystem Device ID 0x85E3
2020-07-02 13:17:13 [L]> Audio controller Class Code 0x0401
2020-07-02 13:17:13 [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0285
2020-07-02 13:17:13 [L]> HD audio codec Revision ID - 0x100002
2020-07-02 13:17:13 [L]> The codec 0x10EC0285 need specific patch
2020-07-02 13:17:13 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x280B
2020-07-02 13:17:13 [L]> HD audio codec Revision ID - 0x100000
2020-07-02 13:17:13 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2020-07-02 13:17:13 Button Description  Speaker, 0
2020-07-02 13:17:13 [L]> Internal Speaker N/A N/A (0x0017)
2020-07-02 13:17:13 [L]> Raw Data : 0x90170180
2020-07-02 13:17:13 [L]>
2020-07-02 13:17:13 Button Description  Headphone, 1
2020-07-02 13:17:13 [L]> External Headphone Left Black (0x0021)
2020-07-02 13:17:13 [L]> Raw Data : 0x03211020
2020-07-02 13:17:13 [L]>
2020-07-02 13:17:18 [L]> PlayWaveChannel() NumToPlayback: 2.
2020-07-02 13:17:18 [L]> Using 48K wav files...
2020-07-02 13:17:18 [L]> pPcmSubstream->JackInfo->JackPolicy is - 1
2020-07-02 13:17:18 [L]> PcmSubstream.Volume is - 13
2020-07-02 13:17:18 [L]> System ID: 85E3
2020-07-02 13:17:18 [L]> Set EAPD pin state to high
2020-07-02 13:17:33 [L]> System ID: 85E3
2020-07-02 13:17:33 [L]> Restore EAPD Control to 0x0000
2020-07-02 13:17:33 Wave Channel Test Completed - Result 1
2020-07-02 13:17:33 WebcamTest Started
2020-07-02 13:17:33 Webcam Connection Test on index 0
2020-07-02 13:17:33 Found a USB Webcam: Vendor ID 0x 5C8, Product ID: 0x 3D3.
2020-07-02 13:17:33 ThisConfigurationIsSupported OK CfgIdx = 0
2020-07-02 13:17:33 ProbeThenCommitFormatFrameForVSIf(): GET_CUR VS_PROBE_CONTROL DataLength = 0x1A
2020-07-02 13:17:33 InitUsbWebcam(): Negotiate VideoStreaming Then SetInterface on IAD I/F 0 Status Success!
2020-07-02 13:17:35 WebcamTest Completed - Result 1
2020-07-02 13:17:35 WebcamTest Completed - Result 1
2020-07-02 13:17:35 SysDiagCalculatePassID(): Test PassID 29846-66714-53654.
2020-07-02 13:17:41 Symptom AudioWebcam Issue Test Completed
2020-07-02 13:17:49 No USB optical drive detected.
2020-07-02 13:18:04 EFI HP BIOS Management Started
2020-07-02 13:18:13 BIOS Management Mode = 0
2020-07-02 13:18:13 Starting BIOS Update Process
2020-07-02 13:18:13 Setting BIOS Update Token
2020-07-02 13:18:13 Getting BIOS Detail Information
2020-07-02 13:18:13 IsBiosSixDigits = 0
2020-07-02 13:18:14 BIOS Returned BiosID '085E2'
2020-07-02 13:18:14 QueryImageDetail: 4K Block Size detected.
2020-07-02 13:18:14 Skip Addresses:
2020-07-02 13:18:14 Entry 0: Address 0x0: Size: 0x300000
2020-07-02 13:18:14 Entry 1: Address 0x420000: Size: 0x24000
2020-07-02 13:18:14 Entry 2: Address 0x450000: Size: 0x28000
2020-07-02 13:18:14 Entry 3: Address 0x935000: Size: 0xFA000
2020-07-02 13:18:14 Entry 4: Address 0xA2F000: Size: 0x5D1000
2020-07-02 13:18:14 Loading BIOS Image
2020-07-02 13:18:14 File name constructed: EFI\HP\BIOS\New\085E2.bin
2020-07-02 13:18:14 Failed Reading BIOS Image EFI\HP\BIOS\New\085E2.bin (Not Found)
2020-07-02 13:18:51 User Canceled Update
2020-07-02 13:18:51 EfiBiosUpdateLibEntry(): Result is 0xC
2020-07-02 13:18:51 BIOS Update Process Complete
2020-07-02 13:21:19 No USB optical drive detected.
2020-07-02 13:21:56 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2020-07-02 13:21:56 Battery Pack Supplier Index: 1.
2020-07-02 13:21:56 Battery MFG Date 9/6/2019.
2020-07-02 13:21:56 Battery0: Charged to 58% and current is 64579mA. Battery Health Manager or Battery Care Function not detected.
2020-07-02 13:21:56 Will not check battery charging since AC Power is not ON
2020-07-02 13:21:56 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.<?

 

xml version="1.0" encoding="UTF-8"?>
<payload>
<element name="Application" type="Description" sequence-id="1">
<attribute name="a0" value="HPAdvSysDiag_System"/>
<attribute name="a1" value="7.6.0.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="05/26/2020"/>
<attribute name="p2" value="F.11"/>
<attribute name="p3" value="29.30"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="0"/>
<attribute name="p17" value="0"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="1"/>
<attribute name="p501" value="0"/>
<attribute name="p502" value="FBYTE#3K6b7B7K7N7W7jaBapaqasawbBbhcbdUdpdqfPgDhZ.aF"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p550" value="193533803503"/>
<attribute name="p551" value="WDC PC SN520 SDAPNUW-256G-1006"/>
<attribute name="p21" value="00000001"/>
<attribute name="p0" value="2020-07-02 12:22:56"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="L"/>
<attribute name="z65" value="1"/>
<attribute name="z66" value="1"/>
<attribute name="Z67" value="1"/>
<attribute name="d1" value="11"/>
<attribute name="d14" value="E1"/>
<attribute name="d11" value="B1"/>
<attribute name="d4" value="41"/>
<attribute name="d5" value="51"/>
<attribute name="d7" value="71"/>
<attribute name="p18" value="1E69D9000"/>
<attribute name="d8" value="81"/>
<attribute name="d6" value="61"/>
<attribute name="d10" value="A1"/>
<attribute name="d9" value="91"/>
<attribute name="a4" value="00.00.20.01"/>
<attribute name="d0" value="1"/>
</element>
<element name="Application" type="Description" sequence-id="2">
<attribute name="a0" value="HPAdvSysDiag_Audio"/>
<attribute name="a1" value="7.6.0.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="05/26/2020"/>
<attribute name="p2" value="F.11"/>
<attribute name="p3" value="29.30"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="1EFFBE000"/>
<attribute name="p17" value="1E6A94000"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="0"/>
<attribute name="p501" value="1"/>
<attribute name="p502" value="FBYTE#3K6b7B7K7N7W7jaBapaqasawbBbhcbdUdpdqfPgDhZ.aF"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p0" value="2020-07-02 13:16:15"/>
<attribute name="p10" value="0"/>
<attribute name="d27" value="C01"/>
<attribute name="a4" value="00.00.00.09"/>
<attribute name="d0" value="1"/>
</element>
<element name="Application" type="Description" sequence-id="3">
<attribute name="a0" value="HPAdvSysDiag_Symptom"/>
<attribute name="a1" value="7.6.0.0"/>
<attribute name="a2" value="2"/>
<attribute name="p1" value="05/26/2020"/>
<attribute name="p2" value="F.11"/>
<attribute name="p3" value="29.30"/>
<attribute name="p5" value=""/>
<attribute name="p15" value="2"/>
<attribute name="p16" value="1EFFBE000"/>
<attribute name="p17" value="1E6A94000"/>
<attribute name="p20" value="00000001"/>
<attribute name="p4" value="1"/>
<attribute name="p500" value="0"/>
<attribute name="p501" value="1"/>
<attribute name="p502" value="FBYTE#3K6b7B7K7N7W7jaBapaqasawbBbhcbdUdpdqfPgDhZ.aF"/>
<attribute name="p503" value=""/>
<attribute name="p530" value="0"/>
<attribute name="p531" value="0"/>
<attribute name="p0" value="2020-07-02 13:17:13"/>
<attribute name="p10" value="0"/>
<attribute name="p12" value="4"/>
<attribute name="d27" value="C01"/>
<attribute name="d32" value="2001"/>
<attribute name="a4" value="00.00.00.22"/>
<attribute name="d0" value="1"/>
</element>
</payload>

 

HP Recommended

@old_timbo

 

This shows that the hardware parts are working fine. Have you tried using a different application for recording and check if the issue persists?

This could be an application-specific issue.

If the issue is limited to this app, you may have to contact the app developers for support.

 

Keep me posted.

KUMAR0307
I am an HP Employee

HP Recommended

I have tried MS Voice Recorder, Audacity, MS teams and Zoom. All have the same problem. I have sent the  .m4a files that these create to another computer and they still sound bad. If I play a similar file created on another computer on the problem laptop it sounds OK. So that is why I think there might be something going wrong with the digitization of the sound from the inbuilt microphone. When looking at the 'test your microphone' sound bar on Settings / Sound this is constantly moving at about 1/4 scale even though in a very quiet room. So the laptop is generating significant internal electrical noise on its own.

old_timbo_1-1593720167668.png

 

Regards

Tim

HP Recommended

@old_timbo

 

Thank you for the detailed response. Please reach out to the HP Support in your region regarding the service options.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.