Bang&Olufsen audio control not working properly

[Vrxma]

Hi everyone,

I've recently purchased an OMEN laptop. Everything works great except the B&A Audio Control on HP Audio Switch.

Whenever I left-click on the icon in the taskbar and the menu appears showing the B&A Audio Control, it doesn't open it after I select that. If I right-click on the icon in the taskbar, the only two options that I have is "Manage Bluetooth devices" and "Exit" - not sure what's that about?

The sound is also sort of "hollow and distant" until I click on B&A AC (even though nothing opens up), then it becomes much deeper and just overall better.

What can I do to fix this? I've updated all drivers, tried removing the Realtek device from Device Manager, and reinstalling it after restarting the laptop, but the problem just repeats.

Thanks

[Riddle_Decipher · Accepted solution]

@Vrxma

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the Bang & Olufsen audio control isn't working properly,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device? Use this link to find it: https://support.hp.com/us-en/document/ish_2039298-1862169-16

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted to install different versions of the B&o Application?

If you haven't, Try downloading and reinstalling the Realtek HD Audio software package on the following link - this should also reinstall the B&o GUI:

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

When the re-installation has completed, restart the notebook.

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

[Vrxma]

@Riddle_Decipher

Hi,

Thanks for the reply.

I've downloaded and reinstalled the software from the link you've provided. Everything works fine now, I can finally access the Audio Control application.

Thanks for the help!

[Riddle_Decipher]

@Vrxma

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂