01-17-2020 01:51 AM
So i just got this laptop and after updating all the drivers, the HP Audio Control app disappeared. I searched everywhere for a solution but when i managed to get the app back, it didn't control audio anymore So I updated to the latest version again which doesn't. So is there a way I can the WORKING app back or better still the Bang and Olufsen Audio App?
01-20-2020 09:30 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try Audio driver rollback.
- Open Device Manager.
- In Device Manager, locate Audio input and Outputs.
- Right-click on the Audio device and choose Properties.
- Select the Driver tab.
- Select the Roll Back Driver button.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
01-23-2020 05:11 PM
A lot of people seem to have the same problem. The Bang and Olufsen Audio Switch app comes as part of the Realtek drivers. Any installed Realtek drivers then seem to develop low sound quality after any big Windows 10 update and what makes it worse is, that you have to wait for them to become updated and available through 'HP Support Assistant' for your particular model (which can take MONTHS! Plus HP Support Assistant is unreliable when it comes to notifying you for the newest drivers and BIOS' anyway!) At the moment for my particular model, the latest Realtek drivers available, are meant for Windows 10 Ver.1903 and dated June 2019 but my machine is now 1909 after the big update in December. Also, the more recent Realtek drivers appear to have done away with the Bang & Olufsen app and replaced it with a HP OMEN Audio Control app which does pretty much the same thing but the sound still does 'feel' right to me.
HP Support on here is laughable too as they just keep posting the same cut and paste response on every thread as you just received. I suspect they're bots to be honest. But anyway, if you look around there's quite a few threads already on the issue with people trying various work-arounds to get the Bang & Olufsen app back.
But I'm just as frustrated as you. I mean why have the Bang & Olufsen branding on the laptop's keyboard if the software itself keeps disappearing?!
I'll probably cross over to Alienware at the end of the year to be honest.
01-24-2020 01:33 PM
@Dr-Soong0101 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee