Bang and Olufsen audio control doesn't (partially) work

[HansOT]

Hello!

I have a hp envy x360 and I used the pre-installed Bang and Olufsen audio control to get more bass from the speakers.

Lately I am having a problem: the program doesn't really work correctly. What I mean is that for example the EQ is default (flat) again and when I change the EQ, it doesn't do anything. But the thing is, when I toggle the "audio preset" switch, it DOES change the sound some way, so it does do something.

The other thing is that I can't toggle on the microphone noise cancellation.

I have looked for everything and no solutions (that are on different forums) have helped me.

I would really appreciate the help.

Thanks

[Dilip_18]

Hi@HansOT,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY X360 Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing Reset PC Keep my files and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[HansOT]

Hi!

I checked and everything is up to date and I updated the BIOS. Still the same thing...

I posted the same problem on another forum and there's other people also having the exact same problem.

So it also may be the Bang and Olufsen audio control app itself?

[Dilip_18]

Hi@HansOT,

Thank you for responding, I appreciate your time and effort.

I have a few recommendations 

• Uninstall and reinstall the Bang and Olufsen audio control app
• Try doing Reset PC Keep my files and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[HansOT]

Where do I find the file to reinstall the program?

I have googled it, but haven't found anything.

[Dilip_18]

Hi@HansOT,

Thank you for responding, I appreciate your time and effort.

To get the Bang and Olufsen audio control app Let's try these steps:

1. On your, Key Board press Windows key + X.
2. Press M to open Device Manager.
3. Expand "Audio input and outputs ".
4. Right-click on the current Audio driver.
5. Click Properties.
6. Click on the Driver tab.
7. Click on Rollback driver if the option is available.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!