Bang and olufsen

[Bijay555]

I installed dolby atoms from microsoft store and it tuned my headphone. I was dissatisfied and I want to tune my headphone back through bang and olufsen. But I dont know how to do it.

[A4Apollo · Accepted solution]

Hey there! @Bijay555, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have audio issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your laptop?

Does the issue persist when you connect a headphone to your PC?

As you mentioned you would like to change audio settings default to B&G audio on your PC.

First, uninstall the Dobly app from the Microsoft store and try steps recommended below change the audio settings on your PC.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight Realtek Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, uninstall the audio driver from device manager and update the driver and BIOS using the link below.

Link to update the audio drivers.

Also, update the BIOS using this link.

You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try installing the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If you have tried all the steps and if the issue persists.

It is certainly a hardware issue with your laptop, please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works.

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bijay555]

Thank You it worked.

[A4Apollo]

Hi! @Bijay555, You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!