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HP Recommended

You're very welcome.

HP Recommended

I am so glad I found this! My laptop was rebooted and sound would not work. Used your solution and it worked!

HP Recommended

No luck getting back Beats Audio:( I know it's not H/P Audio Driver sp63555 or Windows s59202

HP Recommended

So there is no chance BeatsAudio has the driver?  My HP Pavilion dv7 Entertainment Notebook PC had OUTSTANDING sound before I upgraded from Windows 7 to Windows 10.  I added two new SSDs and the laptop is humming like a champ, never been so good, even at almost 8 years old --- EXCEPT for the sound - it's terrible now, one dimensional - how could something that sounded so good for years, now sound SO BAD?!?  HP.com isn't even acknowledging my serial number (can't they at least say "sorry, it's too old".)  If I dug up the precise model number - would that help identify the best driver option?

HP Recommended

@ap14rcf70,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can download and install all the available drivers for your computer from the below link. However, as you have mentioned that you have upgraded to Windows 10 I doubt there are drivers available for Windows 10 for your computer model.

 

https://support.hp.com/in-en/drivers

 

Alternatively, you can download and install the HP support assistant from the below link, and it will automatically download and install all the latest drivers available for your computer.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.