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‎08-05-2017 05:56 AM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

After the Window's 10 Creator's update, my Beats Audio control panel disappeared from my laptop. And the sound quality of my laptop is now poor. How do I get it back?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2017 07:28 AM

HP Recommended

Hi:

 

If your notebook has the IDT Beats audio system, normally reinstalling the W10 audio driver and restarting the PC, resolves the problem...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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3 REPLIES 3

‎08-05-2017 07:28 AM

HP Recommended

Hi:

 

If your notebook has the IDT Beats audio system, normally reinstalling the W10 audio driver and restarting the PC, resolves the problem...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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‎08-06-2017 05:17 AM

HP Recommended

Thanks. It worked

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‎08-06-2017 06:03 AM

HP Recommended

You're very welcome.

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