Beats Audio

[KhristiD]

I gave it a try, but that didn't work.  I know I have run into this before, but can not remember how I got it fixed and can't find the reference I thought I'd saved.   When I double checked, there was an update overnight and the sound was gone after that...I tried uninstalling that update, but still nothing...:smileysad:

[DavidSMP]

Hi @KhristiD,

I reviewed the post comprehensively. You've displayed great resilience, superb effort and brilliant troubleshooting to try and resolve the issue. Kudos to you for a job well done.:) As @Rainbow23 is out of office, I am responding on his behalf.

I have a few steps you could perform to resolve the issue: 

Remove the audio drivers & Reinstall the original drivers 

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS). 

Increase volume on playback device settings after setting your speaker as the default device. 

For more steps, follow a similar post on the HP forums: click here 

• Perform a hard reset 

• Reset BIOS to defaults 

• Run the Audio test from theHP PC Hardware Diagnostics (UEFI)  and run the "Running the UEFI Component Tests " for audio.

• Update the BIOS  and chipset drivers from this link: http://hp.com/drivers

• Reset your computer to factory defaults after backing up your files.

• Perform anHP System Recovery after backing up your important files. Please follow the most relevant option if this option "Recovery when Windows 10 does not start correctly" does not work.

• Please follow all these steps patiently as this should fix the issue for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[HelpMePlease4re]

I just tried this thinking it would help my problem. Now I have no sound coming out, how can I fix this?

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you