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HP Recommended
HP ENVY 15-ep0042ur
Microsoft Windows 10 (64-bit)

The upper speakers (built-in Beats speakers) stopped working. The sound is still heard from the bottom of the laptop, it seems that the sound is coming from far away.
The solution with IDT audio chip does not work.
Maybe because I have INTEL AUDIO.

HP Support Assistant does not help.

All drivers are available.

Spoiler
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Sound Devices
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Description: Speaker (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C878E&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.9008.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 18.08.2020 3:00:00, 6114384 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No



 
 

 

 

3 REPLIES 3
HP Recommended

INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000

HP Recommended

Same problem?

HP Recommended

When to expect a working audio driver for the current version of Windows?

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