Beats audio control panel issue

[Kishan_4]

I don't know how it happened but my beats audio control panel stopped working. Yes it is opening by just clicking it but in listening experience tab i couldn't able to select any of the option (Music, Voice and Movie). I tried to reinstall my realtek High Definition audio drivers through HP recovery, but it didn't help at all. So please give me answer how can i fix this?

[GBL84 · Accepted solution]

Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp61501-62000/sp61792.exe

 When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.

 In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall and restart.

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load.

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[Kishan_4]

I am soory tp but your given link is keep on showing loading icon. I even try to download this file from internet explorer but it's not working. 

[Kishan_4]

Ohhh... Sorry it was my fault. I managed to download it and followed yout procedure but after that i can't able to open my beats audio control panel. So i tried to reinstall my driver through HP recovery manager and it worked. I don't know but somehow your procedure helped me so THANK YOU VERY MUCH. And again SORRY.

[GBL84]

You are very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee