07-15-2019 04:17 PM - last edited on 07-17-2019 04:24 PM by Cheron-Z
07-18-2019 08:08 AM
Try updating the audio drivers on your PC from the link below and check if it helps.
Update the audio drivers using this link. Click Here
Try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for IDT High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of IDT High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
If the issue still persists uninstall the audio driver from the device manager and install the driver using HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
Lastly, try running an audio test from the system diagnostics page.
Refer this article to know more information about running system diagnostics test on the PC. Click Here
Let me know if this works!
Happy Holidays! 🙂
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I am an HP Employee
07-18-2019 12:28 PM
Thank you for your help.
As I was getting ready to start pursuing your suggestions, the thought occurred to me that maybe - just maybe - the cloning software I was using was at fault... and so, I went out on the net and identified, then downloaded and installed another free utility called Partition Wizard ( MiniTool Partition Wizard | Best partition magic alternative for Windows PC and Server ). It had the capability to do the cloning operation as well. Short story long - after using this software to re-clone the hard drive onto the SSD, no more problems with the audio - and everything (that I've tried so far) is working! The obvious conclusion - Acronis True Image for Crucial software has problems - at least, on my system.
07-18-2019 01:27 PM
Thanks for the update.
I'm happy to hear your issue got resolved.
If you have any queries in future related to any HP products, please write back to us.
We will try our best to help you out.
I am an HP Employee