Beats audio software missing after I installed windows 8.1

[HSingh95]

Hi all!

I've got an issue that I'd like help resolving. I just upgraded from windows 8 to 8.1, but now the beats audio interface/software is missing and I can't seem to get it back. What do I do? I have an HP ENVY m6-k088ca Sleekbook. 

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp61501-62000/sp61792.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, turn off the notebook by holding down the Shift key as you click shut down to temporarily prevent a 'hybrid boot'.  Then unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button.

Restart the notebook again, then check if Beats audio panel is now listed in the Control Panel.

Regards,

DP-K

[HSingh95]

That worked perfectly! Thank you so much!

[DavidPK]

Hi,

You're welcome and glad it helped

All the best,

DP-K

[eng3alaa]

Hi ;

I've tried this solutoion twice time. and unfortunatly it's not working with me.

any suggestion, or solution

Best Regards

Ala'a

[razanshahi123]

Beats audio software missing after I installed windows 7 32 bit

[razanshahi123]

Beats audio software missing after I installed windows 7  32 bit

hp envy 14 1102tx beats edition notebook

[69slimm]

i have same trouble..
but is it works to pavilion too ?

[Kristech]

Woooow it worked excellently, my beats audio is back.
Thanks so much.

[maxyblaze]

i use hp envy dv7 notebook. my beat audio got missing after installing windows 8.1. please how can i get it back