Beats headphones not recognized by laptop

[ZaneZ]

My laptop isn't recognizing my wired Beats Solo 2 headphones, yet it's recognizing every other pair of headphones/earphones I have. I tried reinstalling the audio driver but that didn't work either. I don't think anything's wrong with my Beats because they're still working fine with my phone. How can I fix this?

[Riddle_Decipher]

@ZaneZ

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

As I Understand the beats headphones is not recognized by laptop though other headsets work fine,

Don't worry as I have a few steps to help you out:

Check the following issues to troubleshoot headphones or a headset:

1. Software: If the device came with software, make sure it is installed properly and is compatible with Windows 8.

2. Power: If the device operates on battery power, make sure the batteries are correctly seated and are functional. If the device operates on external power, make sure all the power connections are secure and the power cord is connected to a power source.

3. Volume: If the device has a volume control, make sure it is turned up halfway.

4. Connection: Connect and disconnect the device from the computer port.

   • USB connector: If the device uses a USB connector, disconnect and reconnect the USB connector to the computer. If the computer still does not recognize the device, try plugging the USB connector into a different port on the computer.

   • Jack connector: If the device uses a jack connector, disconnect and reconnect the jack connector to the computer. Most importantly, make sure the jack connector type you are using is compatible with your computer.

     Two types of headphone connectors are available on HP computers. One supports only sound to the headphones, and the other supports sound to the headphones and the use of a microphone. The connectors are marked with symbols next them.

For more steps and details: Click here

(Though the header/title may be different, the steps will help resolve your concern with the win10 as well).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.