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09-14-2020 09:42 AM
Product: HP ENVY x360 Laptop - 15m-ee0023dx
Operating System: Microsoft Windows 10 (64-bit)
The speaker and microphone suddenly stop working at the middle of an online meeting platforms like zoom, webex or skype.
Can anyone help me in this regard?
7 REPLIES 7
09-16-2020 03:06 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
To resolve these issues, please manually remove AMD Audio Driver from device manager and then install the softpaq SP107346.
Click here to download and install AMD High-Definition Graphics Driver.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-16-2020 03:18 PM
We have been discussing same issue on a similar model (15m-ee0013dx). There is a conflict between drivers, and several users like Orvy and Blyat have identified it as an incompatible driver installed with Windows updates. You can download drivers directly from AMD or Nvidia, depending on your graphics card, and pause Windows automatic updates to avoid having the driver changed back to the failing one. You can also disable the AMD audio device altogether in Device Manager and use an external USB or bluetooth microphone. The speakers should still work.
09-17-2020 08:31 AM
Thank you for your suggestion. I have done as you described. Also I turned off the windows updates for sometime to see what happens. I need some time to ensure that your solution really worked in my case. After attending several online meeting in different platforms if nothing happens, I can endorse your answer as a solution.
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