cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
4 3 1 4
Message 1 of 5
246
Flag Post

Solved!

Built in microphone not recognized - microphone "not plugged in"

HP Recommended
HP ENVY x360 Convertible 15m-ee0xxx
Microsoft Windows 10 (64-bit)

I was checking my new computer's features and found a problem with the built-in microphone; it doesn't work.

 

I've had this computer for less than a day, installed all the updates, updated, deleted, and reinstalled all the drivers, but the built-in mic still does not work. 

 

I've checked privacy settings for the apps, and I've tried with external microphones that have worked, but the one built-in does not. 

 

Running the HP Audio Check, it finds only 1 issue:  "The microphone or headset is unplugged." 

When I go to Sound>Recording, the "headset microphone" appears greyed out with a white circle and a red arrow pointing down. The Configure and Set Default options are also greyed out. 

 

How do I get my mic to work!? 

 

PS: my speakers work perfectly. 

4 REPLIES 4
Highlighted
Level 20
Level 20
121,793 111,973 17,952 27,391
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

Do you have an AMD HD audio device showing up in the device manager with the little ! mark next to it?

 

If so, see this discussion...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-x360-No-microphone-Model-15M-EE0013DX/m-p/77184...

Reply
0 Kudos
Highlighted
Author
Level 2
4 3 1 4
Message 3 of 5
Flag Post
HP Recommended

Hi Paul, 

 

Thank you! I do have that exact issue!

 

But just as another comment in the previous post, I receive the message that Windows has determined the best driver for the device is already installed. 😞

I tried deleting the driver and resetting the PC, but it did not work, the driver was reinstalled and the yellow triangle appears again.

 

I do believe now that this is possibly the way to solve this issue, but I do not know where to find other drivers as the AMD website seems to only have graphic drivers.

Reply
0 Kudos
Highlighted
Author
Level 2
4 3 1 4
Message 4 of 5
Flag Post
HP Recommended

I found a solution! 😭🤓😀

 

Following previous advice, I looked for the driver in AMD website and found a sort of support program that you can download to fix software issues; it's called: Auto-Detect and Install Radeon™ Graphics Drivers for Windows®, you can find it here:  https://www.amd.com/en/support

or download it directly here: https://drivers.amd.com/drivers/installer/20.20/beta/radeon-software-adrenalin-2020-20.8.1-minimalse...

 

Once installed, it will show an option to do a "Factory reset" which will delete and reinstall all related drivers (it will not remove any program or app installed in your PC, or affect any of the already existing information as far as I can see).

 

I did just that and it worked like a charm! 😄

My built-in mic is working for the first time.

 

Hope this helps someone else!

 

Reply
0 Kudos
Highlighted
Level 20
Level 20
121,793 111,973 17,952 27,391
Message 5 of 5
Flag Post
HP Recommended

You're very welcome.


Glad you found a solution that worked for you.

 

I downloaded the latest AMD graphics driver from the AMD website, and the microphone driver within that file is older than the one I had attached in my other post.

 

I don't get why it worked for 3 of us and not for you and the other person.

 

Anyway, it is what it is, and I'm glad your notebook's microphone is working.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation