Built in microphone

[NoahBoah]

I have been inn touch with them over the past week. Spent several hours with them on their WhatsApp support. They do not provide "one-on-one interaction" nor did they offer "remote session"

They asked me carry various tests including - update BIOS, reset, checking audio driver - deleting/reinstalling; the usual protocol.

I asked for technical spec of the mic but they didn't have any, I wanted to determine whether it was generic issue of if the device was faulty,

I am afraid, their knowledge base did not feel me with confidence. They seem to follow a "flow chart" and ticking boxes along the way. There was no technical knowledge at all.

[Kumar0307]

@NoahBoah

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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