Built-in microphone.

[SilentSalo]

So it's been 4 days since I bought the laptop, and today I decided to go into Discord without my headphones and realized that my microphone is not working. I ran a test in HP Support Assistant, and it says that my microphone is not connected, even though my version of the laptop has a built-in microphone, because it has a camera (which works by the way). I checked all the drivers, downloaded several versions from the official site, but it probably didn't help. What do you recommend?

[Nal_NR]

Hi @SilentSalo,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with Microphone on your PC.

Can you see it on Input devices under Sound Settings?

There are many possible causes of microphone problems, and these basic steps should help resolve the most common ones. Click here for the video URL.

If this does not help, then I recommend you run a hardware test on sound and see the results. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SilentSalo]

Thank you for your reply. I don't want to sound stupid, but I watched the video you posted before posting on the forum. I'm not the kind of person who doesn't try to solve a problem on my own. The program you recommended is already on my system, but I don't see a microphone test here, only a speaker test.

[Nal_NR]

Hi @SilentSalo ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!