KevinDeRenzy73 Top Student
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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

Spectre 360 Laptop
Microsoft Windows 10 (64-bit)

I can't connect my Bluetooth speaker, the "allow a device to connect is grayed out" on the Bluetooth Devices pop up menu.

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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

Hi! @KevinDeRenzy73, Thanks for stopping by the HP Support Forums!

 

I understand that you have issues connecting to Bluetooth speaker.

 

Please try the steps recommended below.

 

a.      Press Windows + R, type services.msc and press Enter.
b.      Double-click Bluetooth Support Services.
c.       Set its Startup type to Manual
d.      Click OK.


I would also suggest you try the following steps.

a.     OpenControl Panel by clicking the Windows + X,
b.    In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c.     In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
To make your computer discoverable to Bluetooth enabled devices, select the check box for Allow Bluetooth devices to find this computer.
To allow you to add Bluetooth enabled devices to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth enabled device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.
I do not have an "Options tab" nor do I have a checkbox for "allow Bluetooth devices to find this computer"
 

 

 

Let me know if this works!

Have a beautiful day ahead! :)

A4Apollo
I am an HP Employee

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KevinDeRenzy73 Top Student
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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

 

 

This did not help. It was already set to manual and all the other settings you mentioned were already checked. Any other suggestions? Thank you!

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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

@KevinDeRenzy73, thanks for the reply.

Thanks for trying out the steps.

Please provide the product number of your PC. I will try to find the best drivers.

 

 

 

Hope to hear from you soon! :)

A4Apollo
I am an HP Employee

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KevinDeRenzy73 Top Student
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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

 

 

It's model # 15-ap052nr

Spectre 360

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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

@KevinDeRenzy73, thanks for the response.

 

Thanks for trying out the steps.

 

Please uninstall Bluetooth drivers from your laptop.

 

Go to windows desktop

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand Bluetooth.

Right click on the Bluetooth driver and click uninstall.

Restart your PC.

 

Please update the Bluetooth driver from this link.

 

 

Let me know if this works!

Take Care! :)

 

A4Apollo
I am an HP Employee

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KevinDeRenzy73 Top Student
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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

 

 

The "allow a device to connect" is still greyed out but I was able to get my wireless speaker to connect with the laptop.

Thank you so much for your help!

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Can't connect Bluetooth speaker. The allow a device to connect is grayed out.

@KevinDeRenzy73, thanks for your response and time.

 

Thanks for trying out few steps.

 

Please try checking with a different Bluetooth device and check it is getting detected.

 

If the issue still persists, it is a hardware issue please contact HP for service options.

 

Link to contact HP.

 

 

Have a wonderful day ahead! :)

A4Apollo
I am an HP Employee

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