Can't find a driver for Intel Smart Sound SST Audio Controller

[CraigO]

I have a new HP Envy 17t tghat shows an uninstalled device in device manager.  I shows as Intel Smart Sound Technology (Intel(R) SST) OED. I can't seem to find a driver to clear the error in device manager.  There was an interruption during an update.  When I am in the driver properties I can get Driver Details but everything else grayed out.  When I try to install the Intel Driver and support assistant I get this:

Setup Failed

One or more issues caused the setup to fail.  Please fix the issues and then retry set up.

0x80070652 - Another istallation is already in progress.  Complete that installation before proceeding with this install.

My guess is the installation in progress is the Smart Sound Driver and is frozen.

How do I fix this?

[A4Apollo]

Hi! @CraigO, Welcome to HP forums.

I understand you are getting Intel smart sound SST error on the device manager.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please share the product number of the PC to assist you better. 

Excellent description and a great diagnosis done. It is greatly appreciated.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Try updating the BIOS and audio drivers on the PC and check if it helps.

You can update the drivers on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CraigO]

The Windows update actually deleted the  IDT High-Definition Audio CODEC for my Beats audio program.   I had this happen on the last major update and I did save the fix.  HP has an audio fix for this called SP63555.  This did re-install the program and it works just fine now.  

[CraigO]

The Windows update actually deleted the  IDT High-Definition Audio CODEC for my Beats audio program.   I had this happen on the last major update and I did save the fix.  HP has an audio fix for this called SP63555.  This did re-install the program and it works just fine now.  

[asmita6658]

@CraigO

Happy to hear that you got it resolved. 

If you need further assistance feel free to reach out to us. 

Have a great day!