Can’t hear any sound from my computer

[Bill_F]

My sound isn’t working in Windows 10. No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

[PeaceLily · Accepted solution]

The first troubleshooting step I would recommend is the easiest: restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

Here are a few other steps you can try:

• Run the audio troubleshooting tool in Windows
• Try connecting headphones or a set of external speakers
• Set the default sound device to make sure your computer is sending audio output to the correct device
• If your computer came with Windows 10 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
• If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager
• Hard reset your notebook

These solutions and more are explained in detail in this troubleshooter: Troubleshooting No Sound from the Computer

[Devon_M]

How did no one talk about the SoftPaq Download manager?

https://ftp.hp.com/pub/caps-softpaq/cmit/HP_SDM.html

This is the 1 tool you need for any drivers for HP equipment.