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Can’t hear any sound from my computer

HP Recommended
Notebook PC
Microsoft Windows 10 (64-bit)

My sound isn’t working in Windows 10. No audio at all from YouTube videos, music/media players, Windows system sounds, etc.

I am an HP employee
Level 10
Level 10
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The first troubleshooting step I would recommend is the easiest: restart your computer. Sometimes a single application can take control of your sound device and not let any other apps use it, but you can release that control by restarting.

Here are a few other steps you can try:


  • Run the audio troubleshooting tool in Windows
  • Try connecting headphones or a set of external speakers
  • Set the default sound device to make sure your computer is sending audio output to the correct device
  • If your computer came with Windows 10 installed, you can restore the original sound driver in HP Recovery Manager, or update the driver through Device Manager
  • If you upgraded your computer to Windows 10, you can update the sound driver in Device Manager
  • Hard reset your notebook

These solutions and more are explained in detail in this troubleshooter: Troubleshooting No Sound from the Computer

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How did no one talk about the SoftPaq Download manager?


This is the 1 tool you need for any drivers for HP equipment. 

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