Cannot Resolve Audio Recording Issues With USB Microphone

[eklepper]

Hello! My HP 2000 was bought refurbished in 2013 and is running standard Windows 10 64-bit OS. I can usually fix any problem on a PC, besides this. I am befuddled and at a loss of what to do. I record audio from a USB condensor microphone (Shure MV5). I recently opened the devices and printers tab in Control Panel and set up my microphone to where I can hear playback and automation, to see if it was a recording issue or a playback issue. I have noticed when I record on the Notebook microphone itself, it seems to have no problems. No drivers exist on said microphone, which could be the cause, I'm not ruling it out. Whenever I record audio or speak into the microphone while being able to hear myself through the PC speakers or headphones, there is a nasty buzzing noise with each word I speak, sounds akin to nails on a chalkboard. Hard to describe. But my voice becomes choppy, lower pitched, and has this sort of delay in speaking. Also kind of screams as if, not kidding, I'm making techno music. Like a glitchy noise. Now, my microphone works perfectly on a standard Windows XP 64-bit OS no problem, but it's also a Dell with Intel Core Duo as the processor, as I have E2 Vision AMD as a processor for the Hewlett-Packard. I have tried to update the drivers, only one driver updated, still no issue resolved. Whenever I try to troubleshoot my microphone in device manager, the error "Troubleshooting couldn't identify the problem"  appears onscreen. I believe it is the PC itself, not the microphone. I have contacted Shure, and I am almost positive it has nothing to do with my microphone. At a total loss here, almost feeling defeated. Even tried cmd prompt to force driver installment, and no drivers are available. I'm pretty tech-savvy, so you can understand my frustration and disappointment. Thank you in advance.

[Riddle_Decipher · Accepted solution]

@eklepper

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand the USB microphone works on an alternate device but record audio normally on this laptop,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the audio drivers & update the BIOS?

Did you check if the microphone is compatible with Windows 10?

While you respond to that, here's what you need to know:

I've gone through the product specifications and it looks like your device is not compatible with windows 10:

https://hp.care/2KhV2KJ here's the specification sheet for your reference.

That said, if you get a compatible OS and require assistance, you may use this link to troubleshoot the issue: https://hp.care/2KjZmcn

Do get back to me as I have a few more tricks up my sleeve, 

As I will follow up to ensure your concern is resolved,

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[eklepper]

I have attempted to update drivers, reinstall drivers, and the BIOS, everything seemed to be in order.

And for the thing about the MV5 being compatible with Windows 10, it has actually worked and had no problems on a Toshiba Satellite Pro, even though the PC runs off of Intel Core i3, came installed with Windows 8 until we updated the OS back in 2015 and it has had OS 10 running on it ever since, and I used to use the microphone with that PC a lot and never had an issue. The manual also says it either is compatible with OS 7 and OS 8 but runs smoothly on an old Dell Latitude D620 which has Windows XP as the OS, and is compatible with upgrading to Vista if you ever need to. Runs off of Intel Core Duo. From my perspective and reasoning with quite an understanding, the microphone shouldn't even be able to work on XP. From what I learned about the Latitude, it has had XP on it when it was purchased, but both the HP 2000 Notebook and the Toshiba Satellite Pro came with Windows 8 when purchased. This has me very befuddled because it does say compatible with 7 and 8, but has worked fine with XP and 10. 

I will take a look at the link you gave me anyways, to see whatever could work. But I just believe this means I must get a newer microphone with drivers on it, so a problem can be easily solved. Hence, my Shure MV5 does not need drivers to work on a PC or iPhone.

Thank you for replying!

[Riddle_Decipher]

@eklepper

Thank you for replying,

Please take your time and get back to me with the results, once you've gone through that link,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[eklepper]

The link definitely helped! I don't know why it took so long for me to figure that out, but something was disabled and I couldn't find it till now. Thank you so much! This just relieved so much stress.

[KrazyToad]

@eklepper

I'm glad you were able to get this issue sorted out.

Do visit our HP Forums and drop us a Message anytime you need assistance

Thank you 🙂