Cannot change volume

[Elite5]

Hi,

This software was preinstalled and I have already tried it. I did also just try it again but it says no issue was found.

[Elite5]

Hi,

This software was preinstalled and I have already tried it. I have just tried it again and it says no issue was found

[ub6424]

Hello @Elite5 

Please install the latest version and try to fix (again)

[Elite5]

Hi,

Still says no issues found

[ub6424]

Hello @Elite5 

Unfortunately, I can't wave a magic wand. My options are exhausted... 

Kind regards

[Elite5]

Hi,

I do not think this is the case as I am not on the insider programme. Also my build number differs from what you said.

[ub6424]

Hello @Elite5 

I have shortened my last answer, you're right.

[Elite5]

Thank you for trying. I guess I'll live with it then.

[Elite5 · Accepted solution]

I have fixed this issue by:

Going into device manager and uninstalling all drivers in the sound, video and game controllers section and in the audio input and output section with "attempt to remove driver" ticked. Then I went to HP support assistant and ran the fix audio issue diagnostic. This then installed drivers which fixed my problem.

[bkofman]

Thank you for sharing the solution! It worked for me too. Nothing else had.

[Update] After a while, the issue re-appeared (not sure what had triggered it). This time I unstalled only these 2 drivers:  "AMD Audio Device" and "Realtek(R) Audio" in the Sound, video and game controllers section. After reinstalling the driver and rebooting, the volume can be changed.